Assistant Manager, Merchant Sales (F&B)

SmartRecruiters, Inc.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Benefits offered by this job

Term Life Insurance

Medical Insurance

GrabFlex

Parental leave

Birthday leave

Love-all-Serve-all volunteering leave

Grabber Assistance Programme

FlexWork arrangements

Job summary

Grab Singapore is seeking an experienced Assistant Manager, Merchant Sales to acquire and grow high-potential restaurant partnerships across Singapore. You will own end-to-end sales cycles, diagnose merchant needs, and tailor commercial proposals to drive online and offline growth.

In this senior IC role, you’ll work with restaurant owners and key decision-makers, leveraging Grab’s suite of business solutions to increase revenue and streamline operations. This role is onsite at Grab Singapore.

Qualifications

• At least 5 years of experience in B2B sales, business development, merchant acquisition, or other client-facing commercial roles.
• Experience in F&B, food delivery, payments, SaaS, e-commerce, or merchant technology is an advantage.
• Proven track record of meeting or exceeding acquisition, revenue, and pipeline targets.

Responsibilities

• Identify, qualify, and acquire high-potential restaurant partners through cold calling, networking, referrals, field prospecting, and face-to-face meetings
• Own the end-to-end sales cycle, including discovery, solution design, proposal development, negotiation, contracting, and onboarding handover
• Build and manage a healthy pipeline of sales opportunities with disciplined CRM management, clear prioritisation, and accurate forecasting
• Diagnose merchants' business challenges, commercial priorities, and operational needs, and recommend a tailored mix of Grab solutions to support sustainable growth
• Develop compelling business cases and commercial proposals using merchant performance, market insights, and unit economics
• Lead complex sales presentations, negotiations, and contract discussions with business owners and senior decision-makers
• Balance merchant needs with Grab's commercial objectives when structuring terms and closing agreements
• Build trusted, long-term relationships with merchants and identify future growth opportunities across Grab's ecosystem
• Work closely with Operations, Marketing, Account Management, Finance, and other cross-functional teams to remove barriers and ensure successful onboarding and adoption
• Share market intelligence, merchant feedback, and competitive insights to inform sales priorities and business decisions
• Contribute sales expertise, effective practices, and informal coaching to strengthen team capability, sales processes, and overall business performance

Skills

B2B sales

Merchant acquisition

Consultative selling

Forecasting

Job description

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Role

We are looking for an experienced Assistant Manager, Merchant Sales to acquire and grow high-potential restaurant partnerships across Singapore.

This is a senior individual contributor role for a sales professional with strong commercial judgement, deep B2B sales expertise, and a proven ability to independently manage complex opportunities. You will help restaurants adopt Grab's suite of business solutions designed to increase revenue, improve customer engagement, and streamline daily operations. As Grab continues to expand its merchant ecosystem, you will diagnose merchants' business needs, shape tailored commercial proposals, and help them unlock growth across both online and offline channels.

These solutions include:

• Deliveries and self pick-up
• Table reservations
• QR ordering and table management solutions
• Loyalty and customer engagement tools
• Digital payment solutions
• Advertising and promotional solutions
• Customer insights and CRM tools

You will work directly with restaurant owners, senior stakeholders, and key decision-makers. You will lead the full sales cycle—from prospecting and discovery through solution design, commercial negotiation, closing, and a successful onboarding handover.

You will be expected to operate with a high degree of autonomy, apply sound commercial judgement, and contribute sales expertise and market insight to the wider team. This is an individual contributor position and does not include formal people-management responsibilities.

This role reports to the Manager, Merchant Sales and is based onsite at Grab Singapore.

The Critical Tasks You Will Perform

• Identify, qualify, and acquire high-potential restaurant partners through cold calling, networking, referrals, field prospecting, and face-to-face meetings
• Own the end-to-end sales cycle, including discovery, solution design, proposal development, negotiation, contracting, and onboarding handover
• Build and manage a healthy pipeline of sales opportunities with disciplined CRM management, clear prioritisation, and accurate forecasting
• Diagnose merchants' business challenges, commercial priorities, and operational needs, and recommend a tailored mix of Grab solutions to support sustainable growth
• Develop compelling business cases and commercial proposals using merchant performance, market insights, and unit economics
• Lead complex sales presentations, negotiations, and contract discussions with business owners and senior decision-makers
• Balance merchant needs with Grab's commercial objectives when structuring terms and closing agreements
• Build trusted, long-term relationships with merchants and identify future growth opportunities across Grab's ecosystem
• Work closely with Operations, Marketing, Account Management, Finance, and other cross-functional teams to remove barriers and ensure successful onboarding and adoption
• Share market intelligence, merchant feedback, and competitive insights to inform sales priorities and business decisions
• Contribute sales expertise, effective practices, and informal coaching to strengthen team capability, sales processes, and overall business performance

Qualifications

What You'll Need

• At least 5 years of experience in B2B sales, business development, merchant acquisition, or other client-facing commercial roles; experience in F&B, food delivery, payments, SaaS, e-commerce, or merchant technology is an advantage
• A strong track record of meeting or exceeding acquisition, revenue, and pipeline targets
• Proven expertise in consultative selling, new-business hunting, pipeline management, and accurate sales forecasting
• Experience independently managing complex or higher-value sales cycles and negotiating commercial terms with senior decision-makers
• Strong business acumen and the ability to translate merchant needs, operational realities, and data into practical commercial recommendations
• Excellent communication, presentation, and relationship-building skills, with the confidence to influence business owners and senior stakeholders
• Sound judgement, resilience, and a high degree of ownership in a fast-paced, target-driven environment
• Ability to collaborate effectively across functions while independently driving opportunities to completion
• Experience working with multi-outlet restaurant groups or strategic merchants is an advantage

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.