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Assistant Manager, Membership Operations

Corporate Office

Singapore

On-site

SGD 60,000 - 80,000

Full time

2 days ago
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Job summary

Une entreprise de loisirs dynamique recherche un Responsable des Opérations Membres pour superviser les opérations quotidiennes au sein de ses centres d'expérience. Le candidat idéal aura un diplôme en marketing ou communication, avec 4 à 5 ans d'expérience pertinente. Ce rôle exige d'excellentes compétences en communication et la capacité de travailler dans un environnement dynamique tout en gérant de multiples tâches. Il inclut également des responsabilités en matière de recrutement et de formation du personnel, ainsi que des interactions avec les membres pour améliorer leur expérience.

Qualifications

  • Diplôme en marketing, communication, ou équivalent.
  • 4-5 ans d'expérience dans l'industrie du service ou des loisirs.
  • Compétences excellentes en communication écrite et orale.

Responsibilities

  • Responsable des opérations membres et du personnel pendant les périodes de pointe.
  • Recrutement et formation du personnel.
  • Gestion des retours et rapports de service.

Skills

Excellent communication
Team player
Customer-oriented
Meticulous
Dynamic

Education

Degree in Marketing, Communications, Business, or equivalent

Tools

Microsoft Office
Galaxy
CRM+ system

Job description

Main Duties and Responsibilities
  • Overall in charge of daily Membership Operations.
  • Cover Membership operations as MEC IC if needed, due to manpower shortage.
  • Oversee monthly roster and ensure sufficient manpower deployment for daily operations, especially during public holidays and peak periods.
  • Recruit part-time/contract staff for peak days and periods, including interns.
  • Support performance appraisal for full-time/contract staff in Membership.
  • Assist in HR-related matters for the operations team.
  • Conduct refresher training sessions for new and existing staff periodically.
  • Assist and conduct onsite and online User Acceptance Testing (UAT) for new PLUs.
  • Act as first verifier for Online Refund Requests.
  • Maintain Membership Operation SOPs and suggest updates if necessary.
  • Investigate feedback from members/guests received onsite and online related to Membership Operations and staff service.
  • Communicate new membership initiatives and promotions to the Membership Operations team via administrative instructions or emails.
  • Handle onsite requests/enquiries (e.g., extension of caretaker vouchers, conversion to annual membership, etc.).
  • Generate ideas to enhance member or guest experience at Membership & Experiences centres.
  • Prepare monthly overtime records for review and update overtime records in AAS for approval.
  • Prepare and submit Return/Void & Service Recovery reports monthly and quarterly.
  • Prepare monthly feedback reports for review.
  • Attend promotion and campaign briefings.
  • Perform any other duties as assigned.
Requirements
  • Degree in Marketing, Communications, Business, or equivalent.
  • Preferably 4-5 years of relevant experience in service, tourism, or integrated resorts industry.
  • Excellent communication and written skills.
  • Dynamic team player with a positive attitude.
  • Self-motivated, resourceful, customer-oriented, and meticulous.
  • Experience in customer service/guest experience/contact center is advantageous.
  • Ability to thrive in a fast-paced environment, multitask, and meet deadlines.
  • Proficient in Microsoft Office, Galaxy, and CRM+ system.
  • Willing to travel to different locations.
  • Available to work on weekdays, weekends, and public holidays.

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