Assistant Manager/Manager (SIRS), ISPD (Contract)

Ministry of Manpower; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

A leading government agency in Singapore seeks a policy-operations officer responsible for administering the Self-Employed Person Income Relief Scheme and supporting various retirement policies. This role involves analyzing appeals, ensuring data accuracy, and contributing to public communication efforts. Ideal candidates will possess customer service experience, good communication skills, and a meticulous approach to work.

Qualifications

• Experience in policy operations or grant administration preferred.
• Ability to manage complex appeal cases with empathy.
• Meticulous in analyzing information against guidelines.

Responsibilities

• Administer the Self-Employed Person Income Relief Scheme (SIRS).
• Draft submissions and letters to appellants.
• Perform administrative duties, including financial reconciliations.

Skills

Customer service experience

Good writing and communication skills

Interpersonal skills

Data analysis

Empathy in appeal management

Self-motivated

Tools

Microsoft Excel

Job description

What the role is:

• You will be responsible for administering the Self-Employed Person Income Relief Scheme (SIRS). Applications for SIRS have closed, and the work primarily involves following up on recovery actions for specific groups of individuals and assessing and responding to appeals to ensure the prudent stewardship of public funds.
• You will also assist with the implementation and policy operations for a complex suite of policies and schemes that aim to strengthen retirement adequacy for Singaporeans, such as the Workfare Income Supplement and Silver Support Scheme. This will include public communications and responding to public feedback on support schemes.
• Through this position, you will acquire the knowledge and skills to become an effective policy-operations officer in the social policy domain, gaining experience in policy implementation, public communications, and service delivery.

What you will be working on:

• Contact appellants and respond to appeals on the Self-Employed Person Income Relief Scheme (SIRS).
• Analyze data and information to verify eligibility for SIRS and other retirement support policies.
• Draft submissions and letters to appellants.
• Perform administrative duties, including reconciling accounts and financial transactions, tracking and managing cases, and updating appeal guidelines where needed.

What we are looking for:

• Experience in customer service roles, policy operations, or grant administration preferred.
• Good writing and communication skills, with strong interpersonal skills.
• Ability to exercise both empathy and firmness when managing complex appeal cases.
• Meticulous in work, especially when analyzing information and checking against guidelines and criteria.
• Self-motivated and able to work independently as well as in teams.
• Familiar with Microsoft Excel.

About Ministry of Manpower:

The Ministry of Manpower (MOM) is committed to championing human potential for a thriving Singapore. We empower our people and foster an inclusive workforce that drives Singapore's growth and prosperity. By working closely with tripartite partners, industry, and community stakeholders, we create workforce and workplace policies that foster resilience, adaptability, and a bright future for Singapore.

As an MOM officer, you will contribute to this meaningful mission across diverse areas, from shaping manpower policies to enhancing workplace safety and balancing workforce regulations. We are dedicated to creating an inclusive environment for our national workforce and our officers who tirelessly champion human potential for a thriving Singapore.