Assistant Manager/Manager, Service Management

Marina Bay Sands PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Join a dynamic team at a leading hospitality company, where you will manage guest feedback and incidents while collaborating with various departments. Candidates should possess a degree in hospitality and relevant experience in customer service, showing strong interpersonal skills and a passion for service.

Qualifications

• 3 to 5 years’ relevant experience in customer service or hospitality/airline industry.
• Good command of spoken and written English; any additional language is an advantage.

Responsibilities

• Manage guests feedback and incidents on property.
• Maintain documentation of guest feedback and follow up.
• Liaise with departments for investigations of feedback and complaints.

Skills

Service oriented

Interpersonal skills

Communication

Team player

Education

Degree in hospitality/airline

Certification in hospitality/tourism/customer relationship management

Job description

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!

Be part of our diverse and inclusive team.

Job Responsibilities

• Manage guests feedback addressed to Marina Bay Sands

• Manage incidents/accidents which may take place on property

• Maintain documentation of guest feedback and provide prompt follow up

• Liaise with appropriate departments for investigations of feedback and complaints received

• Follow up with the appropriate department for corrective actions

• Any other duties as assigned

Job Requirements

Education & Certification

• Degree in hospitality/airline preferred

• Certification in hospitality / tourism / customer relationship management related courses Experience • 3 to 5 years’ relevant experience in customer service, hospitality/airline industry or equivalent

Other Prerequisites

• Service oriented and have an out-going personality

• Able to build strong partnership with internal and external stakeholders

• Possess emotional maturity and passion for customer service, as well as excellent interpersonal and communication skills

• Good verbal and written communication skills, presentation skills, people relationship and be a strong team player.

• Good command of spoken and written English, and any additional language is an advantage

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.