Assistant Manager/Manager, Operations

Key responsibilities

Assist the Head of Centre Operations, Facilities, and Logistics in managing the team (Tampines centre & Jurong East centre) to achieve operational excellence. Assume primary responsibility for planning, resource allocation, budget management, and ensuring the efficient execution of daily operations. Identify potential risks and opportunities for improvement to ensure compliance with regulatory and legislative requirements through effective collaboration with stakeholders.

Job scope

Support the Head of Centre Operations, Facilities, and Logistics in the following areas:

• Effectively manage teams by motivating them towards a shared vision, role modelling All Saints Home (ASH) mission and values, establishing standards, providing coaching to achieve results, and conducting performance reviews.

• Leverage technology to enhance operational excellence across various areas, including inventory management, laundry, fleet management, kitchen operations, facilities management, and fire & security management.

• Develop and implement emergency response plans, serving as the Site Incident Controller/Site Main Controller during emergencies.

• Review and enhance relevant Standard Operating Procedures (SOPs).

• Ensure that all critical equipment and mechanical systems are serviced and maintained according to manufacturer specifications, in alignment with relevant legislation, regulatory requirements, and safe work practices.

• Monitor and maintain current building regulations and licenses necessary for the operation of All Saints Home, such as Fire Certificates, Electrical Certifications, Enhanced Nursing Standards, conducting fire drills (SCDF), Water Tank Cleaning (PUB), Lift Maintenance (BCA), Pest Control, equipment safety and fitness certificates, ensuring PE endorsements for new installations, and licensing certificates under the Radiation Protection Act for rehabilitation equipment.

• Responsible for managing and overseeing the daily operations at both our Tampines Centre and Jurong East Centre.

Job requirements

• A bachelor’s degree in any discipline with at least 5 years of operational experience is necessary, including at least 2 yearsin management of nursing home or hospital operations.

• Able to engage various stakeholders in a dynamic and growing organization.

• Strong communication, collaboration and interpersonal skills.

• Team player, highly motivated and action-oriented with excellent planning and analytical skills.

• Ability to work under pressure and adapt to challenging conditions.