Assistant Manager/ Manager, Customer Service

Zero Spot Laundry Service Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading laundry service provider in Singapore is seeking an Account Manager to enhance relationships with corporate clients. The role requires proven experience in customer service and account management, with a focus on achieving KPIs and resolving client issues effectively. Ideal candidates will have a strong background in hotel management or similar fields, demonstrating excellent negotiation and communication skills.

Qualifications

• Minimum of a Diploma or Degree in Business Administrations/Hotel Management.
• 3 to 5 years of relevant experience in account management or customer service.

Responsibilities

• Develop and maintain client relationships, achieving KPIs.
• Generate new business and handle customer inquiries.
• Resolve escalated client issues and manage quotes for contracts.

Skills

Interpersonal skills

Communication skills

Management skills

Analytical skills

Negotiation skills

Organizational skills

Customer oriented

Presentation skills

Education

Diploma or Degree in Business Administration/Hotel Management

Job description

Job responsibilities

· Develop, manage and maintain good account relationship between Zero Spot and corporate clients (existing & potential).

· Achieving volume, profitability and customer satisfaction KPIs by management.

· Generate new business through innovative strategies, negotiate deal terms.

· Conflict Resolution – Quickly assesses escalated problems from clients, takes ownership and hands-on approach to work together with Operations to resolve issues.

· Attend to the customers’ requirements and enquiries.

· Maintain a high level of professional knowledge and skills.

· Provide assistance to other team members as required.

· Tender and provide quotation for new/ renew contracts.

· Do inventory count at hotels for rental customers.

· Do budgeting for rental linen top up.

· Handle customer compensation issues.

· Handle special request from customers.

· Handle customer purchase of linen/ towels.

· Any other responsibilities or duties as directed from time to time.

Jobs requirements

· Minimum of a Diploma or Degree in Business Administrations/ Hotel Management or related field.

· Minimum of 3 to 5 years of relevant experience in account, customer service or related role. Background in operations or process and Hospitality/Hotel Houskeeping is preferred.

· Understand the laundry and customer process to derive best outcomes for both parties.

· Good interpersonal and communication skills.

· Good management skills and analytical skills.

· Well organised, patient and customer oriented.

· High level presentation and marketing experience skills.

· Demonstrate excellent negotiation skills.