Assistant Manager - Learning

Summary

Join our Human Resources team as an Assistant Manager - Learning, where you will play an essential role in driving associate learning and development initiatives. You will coordinate and deliver engaging training programs, support organizational compliance, and contribute to cultivating a high-performance learning culture across the hotel. This position offers the opportunity to collaborate with internal departments and external partners, ensuring that our associates are empowered to grow and excel. Candidates with a hospitality background are especially encouraged to apply.

Key Responsibilities

1. Coordinate and organise training programs, workshops, and learning initiatives in line with the hotel’s training strategy.
2. Conduct orientation and core training sessions, including the development of training materials, and multimedia facilitations.
3. Maintain accurate training records, track participation, and evaluate training effectiveness to ensure learning outcomes are met.
4. Provide full logistical support for training activities, including scheduling, venue setup, and communication with participants.
5. Manage the Learning Management System (LMS) to ensure seamless and efficient training operations.
6. Oversee the Learning & Development process, including course registration, record maintenance, and evaluation, in accordance with funding requirements and organisational policies.
7. Prepare, monitor, and manage the implementation of training bonds where required.
8. Ensure that training documentation complies with internal and external audit standards such as Food Hygiene, ISO 22000, ISO 14001, and other relevant requirements.
9. Adhere to statutory training requirements under the Progressive Wage Model (PWM).
10. Assist in the preparation and management of the training budget and training plan, ensuring alignment with HR and overall financial objectives.
11. Liaise with internal stakeholders and external training providers to meet identified training needs.
12. Identify areas for process improvement in training operations and implement solutions to enhance efficiency.
13. Collaborate with schools and institutions for internship programs, including coordinating career talks and managing partnerships.
14. Recruit, manage, and mentor interns and trainees, supporting their professional development during their attachment.

Qualifications

Note: Due to Singapore’s foreign worker work pass restrictions, only Singapore Citizens or Permanent Residents will be considered for this position.

1. At least 1–2 years of relevant experience in training coordination or learning and development, preferably within the hospitality industry.
2. Strong communication, presentation, and facilitation skills.
3. Excellent organisational and administrative capabilities, with attention to detail.
4. Proficiency in Learning Management Systems (LMS) and Microsoft Office applications.
5. A proactive mindset with the ability to work independently and collaboratively across teams.
6. Prior experience or background in the hospitality sector is a strong advantage.