Assistant Manager (Japanese Business Marketing)

TOKIO MARINE INSURANCE SINGAPORE LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading insurance company in Singapore seeks a dedicated professional to lead special projects aimed at enhancing customer service for Japanese clients. The ideal candidate will possess a degree, extensive experience in the General Insurance sector, and fluency in both Japanese and English. Responsibilities include providing client support, preparing underwriting quotations, and coordinating with the Tokyo head office. Strong interpersonal and organizational skills are essential for success in this dynamic role.

Qualifications

• At least 3 years of experience in General Insurance industry.
• Fluent in written and spoken English and Japanese.
• Good understanding of Japanese business practices.

Responsibilities

• Lead and coordinate special projects to enhance service quality for Japanese business.
• Provide customer service in Japanese and support to staff in other departments.
• Develop relationships with clients to maintain their business.

Skills

Bilingual in Japanese and English

Interpersonal skills

Communication skills

Education

Minimum Degree Holder

Tools

Microsoft Office

Job description

Roles & Responsibilities

Principal Accountabilities:-

1. Lead and coordinate Special Projects such as:-

a. To enhance the service quality of the Japanese Business;

b. To establish customer benefit services with vendors;

c. To introduce Japanese hospitality and culture to our employees, distribution channel, clients and society.

2. Report in Japanese regularly to our Head Office in Tokyo

3. Provide customer service in Japanese to Japanese clients on their inquiries, requests, complaints and claims matters.

4. Provide Japanese language support to staff in other departments, where appropriate.

5. Provide administrative support.

6. Plan and organize visitations to clients (new business/renewal/claims happenings).

7. Develop good relationship with clients to maintain and enhance existing clients’ business.

8. Plan renewal strategies for Japanese corporate clients.

9. Prepare underwriting quotations to clients in accordance with the Company’s underwriting guidelines.

10. Prepare referral form, issue Cover Notes and collect of premiums.

11. Maintain clients’ details and information.

Job Requirements:-

1. Minimum Degree Holder qualification;

2. At least 3 years of experience in General Insurance industry;

3. Fluent in written and spoken English and Japanese for handling local and Japanese clients;

4. Good understanding of doing Japanese business;

5. Possess good interpersonal and communication skills;

6. Able to multi-task, and is a team player, conscientious, tactful and willing to learn new skills;

7. Organized and has the ability to work under pressure;

8. Able to work independently and interact with different levels of customers;

9. Good working knowledge of Microsoft Office application.