Assistant Manager, HR Group Shared Services

National University Polyclinics; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare institution seeks an Assistant Manager for the HR Group Shared Services. This operational leadership role involves overseeing HR payment processes and medical claims while driving system improvements and enhancing team collaboration. Ideal candidates will have significant HR operations experience, strong analytical skills, and be self-driven to support team goals.

Qualifications

• Minimum 5 years of HR operations experience including 2 years in a supervisory role.
• Strong knowledge of HR systems, especially SAP and SuccessFactors.
• Experience in workflow automation (RPA) is advantageous.

Responsibilities

• Lead HR GSS operations including medical benefits claims and payment transactions.
• Identify process inefficiencies and recommend improvements.
• Coach team members to foster a high-performance culture.

Skills

Analytical Skills

Interpersonal Skills

Coaching

Problem-Solving

Tools

SAP

SuccessFactors

Microsoft Excel

Job description

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Assistant Manager, HR Group Shared Services

Job ID: 8605

Job Function: Administration

Institution: National University Health System

Assistant Manager, HR Group Shared Services – Payments & Claims Team

Role Summary

• We are looking for a driven and dependable Assistant Manager to lead and supervise a team of HR Payment (non-payroll) and Medical Benefits Claims Specialists within NUHS HR Group Shared Services (GSS).
• This is a key operational leadership role, reporting to the Team Manager, and will serve as the right hand in managing high-volume transactions, improving workflows, supporting team development, and driving system enhancements across the NUHS cluster.
• If you are someone who leads by example, thrives in structured yet dynamic environments, and takes pride in process excellence — we would love to hear from you.

Key Responsibilities

• Team Operations & Service Delivery
• Lead the day-to-day HR GSS operations, including employee medical benefits claims and HR-related payment transactions.
• Ensure accurate and timely processing in compliance with policy, audit, and statutory requirements.
• Monitor service delivery against SLAs across NUHS institutions.
• Process & Systems Improvement
• Identify process gaps, inefficiencies, and system pain points; recommend practical improvements.
• Support or lead enhancement projects including automation (e.g., RPA) and HR system upgrades (myHR, SuccessFactors).
• Team Support & People Development
• Coach and guide team members to build operational strength, accountability, and collaboration.
• Drive knowledge-sharing, SOP alignment, and continuous learning within the team.
• Foster a positive, high-performance culture aligned with NUHS values.

Requirements

• Minimum 5 years of relevant HR operations experience, including at least 2 years in a supervisory or team lead role.
• Strong working knowledge of HR systems (e.g., SAP, SuccessFactors) and Microsoft Excel. Experience with RPA or workflow automation is a strong advantage.
• Ability to manage operations in a high-volume, deadline-driven environment.
• Excellent analytical skills and a structured approach to problem-solving.
• Strong interpersonal skills, with the ability to coach, motivate and influence others.
• Self-driven, dependable, and able to work independently while leading and supporting team goals.