Assistant Manager (Housekeeping)(8493)

Alexandra Hospital; Singapore; On-site; SGD 50,000 - 75,000; Full time

Job summary

Alexandra Hospital is seeking a dedicated contract management professional to ensure compliance and oversee vendor performance in a healthcare setting. The position involves daily operations management, contract execution, and budget assistance, requiring a Bachelor's degree and relevant experience in the field.

Qualifications

• Bachelor’s degree in any discipline, preferably in contract management in Healthcare / Hotel Setting.
• 3 years’ of related experience.

Responsibilities

• Ensure contract management and compliance with terms and NUHS policies.
• Oversee daily operations and vendor performance.
• Assist in annual budget planning and project management.

Skills

Interpersonal skills

Analytical skills

Communication skills

Team player

Meticulous

Education

Bachelor's degree

Job description

Overview
The incumbent will support his/ her Reporting Officer in the management of vendors to fulfil service contract obligations. She will also assist with all related planning, coordination, staffing, and administration of daily operations. He/ She is accountable to the Institution Lead (AH), Group Hospitality for proper contract management and operationalisation at the institutional level.

He/ She will deputise the Reporting Officer and cover the duties in his/her absence.

Job Responsibilities
You will be responsible for the following:

• Contract Compliance and Execution

  • Ensure contract management and administration are fully compliant with contract terms and conditions, as well as NUHS Contract Management Policy and Audit Compliance

  • Analyse all requirements and provisions in contracts, including terms and conditions to work with vendor on implementation and compliance

  • Vendors’ Performance Checking & Validation

    • Conduct workforce qualifications/ competency assessment before allowing deployed staff to work in certain critical areas in hospital

    • Ensure all services rendered by the vendors meet the service standards set in the KPIs and users expectation

    • Ensure vendor performance reports are validated using source data

    • Conduct 20% sampling check on the accuracy of contract KPIs that are compiled manually at institutions monthly

    • Ensure contract checklists are completed when verifying the contract and vendor performance monthly

    • Escalate issues to Institution Lead,Group Hospitality Services if necessary

• Daily Operations

  • Oversee daily operations, user department requests and troubleshoot issues with vendor (if any)

  • Raise PRs/ POs for the procurement of institution specific purchases in accordance with NUHS Procurement Policy

  • Ensure vendor is compliant with Workplace Safety regulations

  • Ensure institution BCP is in place with drills being planned and validated annually

  • Manage in-house inventory (e.g. linen) (if applicable)

  • Ensure fixed assets are tracked and maintained according to maintenance plan (e.g. patient trolleys, wheelchairs, food trolleys)

• Payment / LDs

  • Ensure that contracts are executed accordingly, all KPIs are verified, with contract checklists completed and supporting documents appended, before submitting payment to Institution Lead for approval

  • Work with Institution leads to claim LDs for non-performance

• Knowledge Management Repository

  • Maintain good documentation (e.g. records of all contracts, records, reports, documentation, minutes of meetings with vendors)

• Annual Budget Planning

  • Assist Institution Lead (AH), Group Hospitality to collate required expenses during the annual budgeting exercise

  • Ensure budget is utilised according to planned activities

  • Coordinate with Finance to ensure correct billing according to contractual obligations

• Project Management

  • Lead or participate in assigned projects and tasks assigned by Institution Lead (AH), Group Hospitality

Requirements

• Bachelor’s degree in any discipline, preferably in contract management in Healthcare / Hotel Setting

• Minimum 3 years’ of related experience

• Good team player

• Strong interpersonal skills

• Good writing and communication skills

• Analytical, meticulous, and high level of initiative