Assistant Manager, Hotel Training & Quality Assurance (Training Content Creation

Job Responsibilities

• Lead the development and execution of luxury service awareness campaigns, ensuring alignment with the brand’s values and service standards.

• Oversee the creation of department-specific eLearning content, including workbooks, videos, and other training materials.

• Collaborate closely with the training team to customize and enhance PowerPoint presentations, adapting content as needed for each department.

• Provide copywriting services across all content projects, ensuring quality, clarity, and brand consistency.

• Guide and support the content creation team, ensuring deadlines are met and projects are executed with precision.

Job Requirements

Education & Certification

• Bachelor’s degree in Communication, Marketing, Education, or in a related field.

• Minimum of 3-5 years of experience in training content development, instructional design, or a similar role within the luxury hospitality industry.

Required Experience

• Proven experience in managing content creation projects, ideally in a luxury or high-end environment.

• Strong proficiency in eLearning software, video editing tools, and Microsoft PowerPoint.

• Be ready to work on weekends, public holidays

Other Prerequisites

• Leadership: Ability to guide, mentor and oversee a content team with a focus on quality and deadlines.

• Project Management: Strong organizational skills, with the ability to manage multiple projects simultaneously.

• Communication: Excellent written and verbal communication skills, with a keen eye for detail and brand alignment.

• Collaboration: Effective at working cross-departmentally with training and operational teams.

• Creativity: Demonstrated ability to create engaging, innovate, and impactful training materials that resonate with luxury service standards.