Assistant Manager, Group Hospitality Services

National University Polyclinics; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading healthcare institution is seeking an Assistant Manager for Group Hospitality Services in Singapore. This role involves managing vendor contracts, overseeing daily operations, and ensuring compliance with service standards. Ideal candidates should have at least 3 years of relevant experience, strong communication and analytical skills, and demonstrate a proactive approach to problem-solving.

Qualifications

• At least 3 years of related experience.
• Strong interpersonal and communication skills.
• Analytical, meticulous, and proactive.

Responsibilities

• Support management of vendors for service contracts.
• Conduct assessments for staff qualifications.
• Ensure compliance with Workplace Safety regulations.

Skills

Interpersonal skills

Communication skills

Analytical skills

Team player

Job description

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Assistant Manager, Group Hospitality Services

Job ID: 8621

Job Function: Administration

The incumbent will support his/ her Reporting Officer in the management of vendors to fulfil service contract obligations. She will also assist with all related planning, coordination, staffing and administration of daily operations.

He/ She is accountable to the Institution Lead, Group Hospitality for proper contract management and operationalisation at the institutional level.

He/ She will deputise the Reporting Officer and cover the duties in his/her absence.

Responsibilities

Ensure contract management and administration are fully compliant with contract terms and conditions, as well as NUHS Contract Management Policy and Audit Compliance

Analyse all requirements and provisions in contracts, including terms and conditions to work with vendor on implementation and compliance

Conduct workforce qualifications/ competency assessment before allowing deployed staff to work in certain critical areas in hospital

Ensure all services rendered by the vendors meet the service standards set in the KPIs and users’ expectation

Ensure vendor performance reports are validated using source data

Conduct at least 20% sampling check on the accuracy of contract KPIs that are compiled manually at institutions monthly

Ensure contract checklists are completed when verifying the contract and vendor performance monthly

Escalate issues to Institution Lead, Group Hospitality if necessary

Oversee daily operations, user department requests and troubleshoot issues with vendor (if any)

Raise PRs/ POs for the procurement of institution specific purchases in accordance with NUHS Procurement Policy

Ensure vendor is compliant with Workplace Safety regulations

Ensure institution BCP is in place with drills being planned and validated annually

Manage in-house inventory (e.g. linen) (if applicable)

Ensure fixed assets are tracked and maintained according to maintenance plan (e.g. patient trolleys, wheelchairs, food trolleys)

Ensure that contracts are executed accordingly, all KPIs are verified, with contract checklists completed and supporting documents appended, before submitting payment to Institution Lead for approval

Work with Institution lead to claim LDs for non-performance

Maintain good documentation (e.g. records of all contracts, records, reports, documentation, minutes of meetings with vendors)

Assist Institution Lead to collate required expenses during the annual budgeting exercise

Ensure budget is utilized according to planned activities

Coordinate with Finance to ensure correct billing according to contractual obligations

Lead or participate in assigned projects and tasks assigned by Institution Lead, Group Hospitality

Requirements

At least 3 years of related experience

Good team player

Strong interpersonal skills

Good writing and communication skills

Analytical, meticulous and high level of initiative