Assistant Manager - Grand Club

GRAND HYATT SINGAPORE; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Join a renowned luxury hotel as an Assistant Manager – Grand Club. In this pivotal role, you will lead a dedicated team to ensure seamless department operation while adhering to high brand standards. Your responsibilities include optimizing front desk services and enhancing guest satisfaction. Ideal candidates will hold a relevant degree and have experience in hotel management, showcasing excellent communication and problem-solving abilities.

Qualifications

• Minimum 2 years experience as Assistant Manager or Team Leader in a hotel.
• Exceptional communication and customer relations skills required.
• Strong problem-solving and administrative skills.

Responsibilities

• Collaborate to maintain efficient front office operations and uphold brand standards.
• Assist in managing the hotel's front desk operations for a flawless guest experience.
• Play a key role in emergency response procedures for guest safety.

Skills

Communication

Customer Relations

Problem Solving

Administrative Skills

Interpersonal Skills

Education

Degree or Diploma in Hospitality or Tourism Management

Job description

Embark on a rewarding journey with us as an Assistant Manager – Grand Club, where you not only play a pivotal role in ensuring the seamless operation of the department but also take the reins in leading and managing a dedicated team. Align with our esteemed brand standards and surpass the expectations of colleagues, guests, and owners, showcasing your ability to step up into a leadership role and drive excellence.

Key Responsibilities:

• Collaborate with the Assistant Front Office Managers / Grand Club Manager to maintain the efficient running of the department and uphold brand standards.
• Assist in managing the day-to-day operations of the hotel's front desk, contributing to a flawless guest experience.
• Demonstrate your commitment to guest safety and satisfaction by playing a key role in our emergency response procedures, ensuring the wellbeing of our guests and colleagues.

Requirements:

• Ideally possess a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience as Assistant Manager or Team Leader in Front Office / Guest Relations within a hotel environment.
• Showcase exceptional communication and customer relations skills.
• Demonstrate adept problem-solving abilities, coupled with strong administrative and interpersonal skills.