ASSISTANT MANAGER, FRONT OFFICE

THE QUINCY HOTEL; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hotel in Singapore is seeking a Front Office Manager to oversee operations and ensure excellent guest service. This role entails supervising staff, managing room inventory, and addressing guest complaints effectively. Ideal candidates have a diploma in hospitality, extensive industry experience, and team leadership skills.

Benefits

Medical Leave

Flexi Leave

Birthday Leave & Vouchers

Annual Health Screening

Insurance Coverage

Qualifications

• Diploma in any field, preferably in Hospitality.
• At least 4 years of experience in hospitality.
• Ability to lead team and drive results.

Responsibilities

• Direct and supervise day-to-day activities of Front Office.
• Ensure prompt and efficient guest service.
• Monitor room inventory for maximum utilization.

Skills

Leadership

Customer Service

Teamwork

Positive Attitude

Initiative

Education

Diploma in Hospitality

Tools

Opera System

Job description

Responsibilities

• Direct and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments
• Responsible for the proper, efficient and profitable functioning of the hotel
• Ensure guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy
• Asisst in checking in/out of guests. Assist to inspect rooms assigned to VIPs before their arrival. Meet and escort them to their rooms
• Check logbook for messages and follow-up actions upon commencement of shift. Check housekeeping discrepancy report; report any variance and take corrective actions
• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue

Requirements

• Diploma in any field, preferrably in Hospitality
• At least 4 years of experience in a similar capacity in hospitality industry
• Team player with positive attitude, enthusiasm and initiative
• Knowledge in Opera System
• Ability to lead team and drive results

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.