Assistant Manager, Field Sales

DHL Global Forwarding; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

A leading company in freight forwarding seeks a qualified Sales professional to prospect high value accounts and ensure customer satisfaction. The role requires strong communication, rapport-building skills, and a solid understanding of the freight industry. Ideal candidates will have 3-4 years of experience and a commitment to customer success.

Qualifications

• At least 3-4 years of relevant working experience in freight forwarding.
• Deep knowledge in the freight forwarding business.
• Experience in competitive markets.

Responsibilities

• Seek and prospect high value target accounts to win new customers.
• Support customer retention by conducting joint visits and organizing workshops.
• Gather customer and market information to update products.

Skills

Communication

Presentation Skills

Self-confidence

Initiative

Commitment

Education

Diploma or Degree

Job description

Seeks and prospects for high value target accounts to win new customers generally in the 100k - 500k range net sales per annum; focusing bringing new customers on board.

Builds rapport and trust with customers by being informed about customer's business and the market

Assesses the type and size of customer needs and recommends solutions based on these needs by using industry knowledge

Closes business connecting a customer need with a DHL solution and the value it may create for the customers

Gathers customer and market information to update product and trade lane on current conditions

Supports customer retention by conducting joints visits with Product, TL and organizing workshops inviting customers to share information on updated regulations, products, etc.

Ensures successful retention of customers by maintaining close liaison with them, ascertaining their satisfaction level via DHL Global Forwarding service standards and to anticipate and/or prevent potential problems.

Uses networks within the various Sales channels within DP DHL to collaborate on customers, marketing strategies and offers a full supply chain of services to service customer needs.

Provides forecast in relation to opportunities & pipelines using DGF CRM.

Engages pro-actively with Product to resolve commercial / operational issues.

Collects relevant customer information for the RFI/RFP/RFQ and prepare documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's).

Performs any other duties assigned by immediate superior

IN THIS JOB YOU WILL:

• Seeks and prospects for high value target accounts to win new customers generally in the 100k - 500k range net sales per annum; focusing bringing new customers on board.

• Builds rapport and trust with customers by being informed about customer's business and the market

• Assesses the type and size of customer needs and recommends solutions based on these needs by using industry knowledge

• Closes business connecting a customer need with a DHL solution and the value it may create for the customers

• Gathers customer and market information to update product and trade lane on current conditions

• Supports customer retention by conducting joints visits with Product, TL and organizing workshops inviting customers to share information on updated regulations, products, etc.

• Ensures successful retention of customers by maintaining close liaison with them, ascertaining their satisfaction level via DHL Global Forwarding service standards and to anticipate and/or prevent potential problems.

• Uses networks within the various Sales channels within DP DHL to collaborate on customers, marketing strategies and offers a full supply chain of services to service customer needs.

• Provides forecast in relation to opportunities & pipelines using DGF CRM.

• Engages pro-actively with Product to resolve commercial / operational issues.

• Collects relevant customer information for the RFI/RFP/RFQ and prepare documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's).

• Performs any other duties assigned by immediate superior

YOU HAVE THE FOLLOWING QUALITIES AND QUALIFICATIONS:

• Deep knowledge in the freight forwarding business

• Good communication and presentation skills, ideally selling experience in competitive markets

• High degree of self confidence, initiative and commitment

• Diploma/ degree with at least 3-4 years of relevant working experience

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