Assistant Manager (Facilities) - Campus

About the role

• Oversee and optimize the day-to-day operations of a business or organization.

• Develop and implement strategic plans and operational procedures for cleaning, pest control, and landscape maintenance services.

• Establish and monitor key performance indicators (KPIs) to ensure service quality and efficiency.

• Conduct regular site inspections and identify areas for improvement.

• Forecast and manage budgets, ensuring cost effectiveness and adherence to financial targets.

• Ensure that all services are delivered in accordance with contractual agreements, industry standards, and regulatory requirements.

• Implement and maintain quality control systems to ensure consistent and high-quality service delivery.

• Address and resolve client complaints and service issues promptly and effectively.

• Maintain strong relationships with clients, ensuring clear communication and customer satisfaction.

• Provide leadership, guidance, and performance feedback to team members.

• Foster a positive and collaborative work environment.

• Ensure compliance with health and safety regulations and promote a culture of safety.

• Manage relationships with external vendors and contractors, ensuring service quality and adherence to contractual agreements.

• Negotiate and manage contracts with suppliers and service providers.

• Monitor vendor performance and ensure compliance with service level agreements.

• Ensure proper control of chemical storage and application relating to pest control and landscape activities.

• Ensure compliance with all relevant health, safety, and environmental regulations.

• Implement and maintain safety protocols and procedures. Conduct regular safety inspections.

• Prepare monthly reports on service performance and operational activities with the team on site.

• Maintain accurate records of service delivery, inspections, and maintenance activities.

• Document and update operational procedures and policies.

• Work closely with the AV Team for event-related support.

• Support any events on campus from day-to-day operations.

About You:

• Degree / Diploma / Higher Nitec in Building Services / Facilities Maintenance or Mechanical / Electrical Engineering or equivalent.

• 5 years relevant experience in property / estate / facilities management or building / facilities maintenance.

• Knowledge in building works and facilities management.

• Possess good communication skills in liaising with both internal and external stakeholders.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop, and live, working at Cushman & Wakefield means you will benefit from:

• Being part of a growing global company.

• Career development and a promote from within culture.

• An organisation committed to Diversity and Inclusion.

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional, and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond just talking about it - we live it. If you want to live it too, join us.