Assistant Manager Ecommerce Operations

Banyan Group; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Banyan Group is looking for an E-Commerce Operations Assistant Manager to support its extensive portfolio across multiple brands. This role involves managing E-Commerce activities, website content, and analytics to ensure consistency across revenue-generating platforms. The ideal candidate should have strong project management skills and a minimum of 5 years of experience in E-Commerce operations, preferably in a B2C environment.

Qualifications

• Minimum of 5 years E-Commerce operations experience in B2C environments.
• Experience managing diverse markets and stakeholders across countries.
• Solid experience with CMS and E-Commerce platforms.

Responsibilities

• Plan and execute E-Commerce activities alongside stakeholders.
• Manage website content updates via various CMS platforms.
• Conduct regular website audits and guide hotels in website management.

Skills

E-Commerce operations experience

Project management

Data analytics

Attention to detail

Resourcefulness

Multi-tasking

Proficiency in Mandarin

Tools

Google Analytics

CMS platforms

Job description

Overview

Banyan Group is an independent, global hospitality company with purpose. We are proud of our pioneering spirit, design-led experiences and commitment to responsible stewardship. Our extensive portfolio spans across over 80 hotels and resorts, over 60 spas and galleries, and 14 branded residences in over 20 countries. Comprising 12 global brands, including the flagship brand Banyan Tree, each distinct yet united under the experiential membership programme with Banyan. The founding ethos of “Embracing the Environment, Empowering People” is embodied through the Banyan Global Foundation and Banyan Management Academy. Banyan Group is committed to remaining the leading advocate of sustainable travel, with a focus on regenerative tourism and innovative programmes that elevate the guest experience.

The Role

The E-Commerce Operations Assistant Manager will support the E-Commerce operations portfolio of Banyan Tree Hotels and Resorts across all brands.

Reporting to the E-Commerce Operations Manager, this position will be the key in supporting website operations across various revenue-generating sites in the areas of website management, project management, data analytics and governance of online support to properties/BUs. This role will be a key enabler in driving global consistency of E-Commerce initiatives.

Job Description

• Plan and execute E-Commerce activities calendar alongside stakeholders
• Management of website content updates via various CMS platforms
• Key liaison with hotels/BUs to manage website requests such as publishing approvals, hotels openings/closure, campaign support etc
• Conduct regular website audits and guide hotels/BUs in website management
• Develop E-Commerce manuals and conduct training, when required
• Leverage E-Commerce and analytics platforms to maximize sales opportunities
• Manage reporting needs such as but not limited to regular KPIs tracking and analysis, user journey analysis, competitor monitoring etc
• Project management support in digital projects, as needed
• Support other online channels such as but not limited to e-gifting site

Job Requirements

• E-Commerce operations experience in B2C environments, preferably with a minimum of 5 years working experience
• Experience in managing diverse markets and working with multiple stakeholders across various countries and functions
• Solid experience across various Content Management Systems, E-Commerce platforms and analytics tools (e.g.. Google Analytics, heat maps etc)
• Experience in various website optimisation techniques preferred
• Ability to multi-task and work in changing environments
• Attention to detail, resourcefulness and can-do mindset
• Proficiency in Mandarin is advantageous to liaise with mandarin speaking internal stakeholders, based in China