Assistant Manager, E-Commerce Distribution & Strategy

Assistant Manager, E-Commerce Distribution & Strategy

Responsibilities

Join a performance-driven team overseeing a portfolio of over 25 hotels and serviced residences across Singapore, Japan, and Malaysia. This role is pivotal in driving incremental revenue through online distribution channels, with a focus on strengthening Brand.com performance.

As Assistant Manager, E-commerce Distribution & Analysis, you will formulate and implement e-commerce strategies, evaluate new distribution opportunities, and manage relationships with online travel agents (OTAs).

• Analyse and report on hotel performance across OTAs and Brand.com platforms.
• Identify channel-specific opportunities and challenges.
• Recommend distribution strategies to support revenue targets.
• Evaluate effectiveness of new e-commerce solutions and digital campaigns.
• Build and maintain strong relationships with OTAs and e-commerce solution providers.
• Monitor rate parity across all online platforms. Guide vendors to conduct test bookings to identify wholesale leakage.
• Document learnings and develop best-practice playbooks for internal adoption.
• Advise hotel teams on OTA extranet issues, content, and setup optimisation.
• Lead internal training sessions to share insights and ensure alignment on best practices.
• Undertake any other duties assigned by superiors diligently and professionally.

Requirements

• 2 years of experience in E-commerce marketing, analysis, or hospitality revenue management.
• Strong analytical skills with attention to detail.
• Excellent communication and stakeholder management abilities.
• Results-oriented and adaptable in a fast-paced, dynamic environment.
• Knowledge of hospitality distribution systems, OTA extranets, channel managers, or rate monitoring tools is a strong advantage.