Assistant Manager/Duty Manager

Borr Drilling; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Borr Drilling is seeking a Duty Manager to supervise Front Office operations and enhance guest experiences in a prestigious setting. The ideal candidate will be service-oriented and possess at least one year of supervisory experience in hospitality. Responsibilities include guest relations, operational decision-making, and collaboration with various departments to ensure quality service delivery.

Qualifications

• At least 1 year in a supervisory role as Assistant Duty Manager or Duty Manager.
• Exceptional guest service skills.

Responsibilities

• Supervise Front Office operations and assist with Reception tasks.
• Welcome and bid farewell to VIP guests.
• Address guest feedback and concerns professionally.

Skills

Service-oriented

Flexibility

Job description

Responsibilities

• Supervise all aspects of Front Office operations and assist with all Reception tasks including check-ins and check-outs when required.

• To welcome and bid farewell to all VIP guests.

• To develop and maintain relationship with house guests and provide personalised service whenever possible.

• Coordinate and work closely with Housekeeping and Facilities departments to ensure on the overall quality of guest experience.

• Address all guests’ feedback and concerns professionally and providing service recovery when required.

• Record all guests’ feedback into the Duty Manager’s Log for Management and all departments attention or follow up if required.

• Make sound decisions to handle any operational challenges that may arise in the absence of the Management.

• Ensure that arrival rooms are assigned accordingly and monitor room inventory closely to maximise revenue.

• Be familiar with all Standard Operating Procedure (SOPs) and responsible for conducting training for Front Office team.

• Ensure that all Finance related procedures and policies are adhered to.

• Form part of the Emergency Response Team (ERT) and be familiar with all emergency procedures.

• Conduct regular patrols on hotel premises and report any security concerns, defects or issues with cleanliness in the public area / guest corridors to the relevant departments.

• Assume other responsibilities as designated by Front Office Manager.
  

Requirements

• Candidates should ideally be currently holding a Supervisory role as an Assistant Duty Manager/Duty Manager for at least 1 year.

• Service-oriented and take pride in delivering exceptional guest service.

• Flexible to perform rotating shifts, including overnight shifts and on Weekends/Public Holidays.