Assistant Manager, Digital

Frasers Property Limited; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

A leading company in Singapore is seeking a Project Manager to enhance its digital ecosystem for the retail business unit. The role involves stakeholder engagement, product management from ideation to launch, and ensuring compliance with IT policies. Ideal candidates will have a Bachelor's degree and a minimum of five years' experience, demonstrating an ability to work cross-functionally and manage multiple initiatives.

Qualifications

• 5 years of related experience required.
• Ability to manage multiple initiatives and influence stakeholders.
• Experience in aligning teams towards common goals.

Responsibilities

• Support the retail business unit's digital ecosystem.
• Oversee product performance and lifecycle management.
• Collaborate with stakeholders to enhance user experience.

Skills

Stakeholder management

Agile methodologies

Data analysis

Market research

Education

Bachelor’s Degree

Job description

Project Management

• Provide support for the Singapore retail business unit’s (BU) Frasers Experience digital ecosystem by defining, articulating and balancing the needs of various internal and external stakeholders

• Apply agile methodologies to deliver key milestones within the stipulated project timeline

• Establish, monitor and report on product performance to stakeholders and product owners.

Digital Platform & Products Management

• Conduct market research to identify customer needs, emerging trends, and competitor products.

• Analyse data and customer feedback to refine product features and user experience.

• Set clear objectives for product performance, and user engagement

• Oversee the entire product lifecycle from ideation to launch, ensuring timely delivery.

• Collaborate with design and tech teams to define product requirements, features, and specifications.

• Prioritize product features and functionality based on business impact, customer needs, and resource availability.

• Continuously monitor product performance, iterating on features and improvements based on user feedback.

• Work closely with UX/UI designers to ensure an intuitive and seamless user experience.

Customer Experience

• Refine customer’s and merchant’s experience by identifying gaps in each stakeholder’s journey to optimise platform growth and provide seamless merchant on-boarding

• Collaborate with stakeholders / product owner during the visioning and concept development phase, translate business needs into product requirements

• Proactively manage external vendors while effectively collaborating with product owners to implement improvements throughout the digital ecosystem to drive platform performance metrics

Risk Management and Compliance

• Ensure all aspects of the digital ecosystem adheres to Group IT policies, including data management best practices and Centre for Internet Security (CIS) benchmarks where applicable

• Conduct regular risk assessments. Proactively identify policy gaps and, working with vendors and internal stakeholders to implement corrective action

• Facilitate all internal audits by working closely with vendors and internal teams to support process audits, IT system audits and data audits

• Perform the role of IT policy champion by supporting vendor and internal customers’ questions relating to IT policies and compliance

Key Qualifications

• Bachelor’s Degree in any discipline

• Minimum 5 years of related experience

• Works well within a cross-functional team

• Effectively influence stakeholders while managing multiple initiatives with varying timelines

• Apt at aligning internal and external teams while on a common journey