Assistant Manager, Customer Service / Sales Supp (Up $6500 + AWS + VB, East SG)

RecruitFirst Pte. Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment firm is seeking a Head of Customer Service in Singapore. This role focuses on ensuring customer satisfaction through effective order management and communication with multiple departments, requiring strong leadership skills and proficiency in relevant software tools.

Benefits

Good employee benefits

Qualifications

• Experience in a supervisory role.
• Tech-savvy with innovative ideas.

Responsibilities

• Process sales orders, quotations, and manage order fulfillment.
• Provide accurate information on customer orders to ensure satisfaction.
• Liaise with factory and other departments to resolve fulfillment issues.

Skills

Microsoft Office

SAP

SalesForce

Data Analytics

AI

PowerBI

Job description

Up to $5800+ AWS + VB

Good employee benefits!

We are looking for a successor to be the Head of CS !

Job Details

• Near to Expo MRT

• Mon-Fri 8.30am to 6pm

• Good benefits!

Job Descriptions

• Process sales orders, quotations billing in the system and proactively managing all orders to ensure timely fulfillment.
• Provide timely and accurate information to customer order status and product knowledge requests to ensure high level of customer satisfaction.
• Ensure timely delivery of product to customer by communicating customer expectations with Purchasing, Sales and Warehouse personnel
• Handle all other special request (e.g. Product return, Invoice return, customer consignment stock, project documentation, shipment etc etc.)
• Liaises with factory (all channel) to address, expedite and resolve order fulfillment issues raised by customers

Requirements

• Prior related work experience with supervisory and leading experience
• Proficient in Microsoft Office, SAP and SalesForce
• Tech-savvy with innovative ideas to initiate (such as PowerBI, Data Analytics or AI)

*To apply, apply with your CV/Resume with reason(s) for leaving past employments, last drawn and expected salary.

All applications will be treated with strictest confidentiality. We regret that only shortlisted candidates will be notified. Thank you.

RecruitFirst Pte Ltd E.A. 13C6342
Joseph Yap Shi Hao (R1767577)