Assistant Manager, Customer Service

Reeracoen Singapore Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading Japanese manufacturer is seeking an Assistant Manager in Customer Service based in Singapore. The role involves supervising logistics processes, managing a team, and ensuring efficient customer service operations. Candidates should possess a diploma and a minimum of 2 years' experience in logistics and customer service, alongside proficiency in Microsoft applications and SAP. Strong communication skills in English and Mandarin are essential for liaising with diverse stakeholders. Competitive perks such as AWS and bonuses based on performance are included.

Benefits

AWS

Variable bonus

Annual leave 14 days

Medical leave and benefits

Transport allowance

Qualifications

• Minimum of 2 years of experience in logistics and customer service.
• Experience in processing sales and purchase orders.
• Experience in leading or managing a team.
• Stable experience and willingness to stay long-term.

Responsibilities

• Assist and support the Manager of the Customer Service department.
• Responsible for supervising logistics planning, inventory accuracy and communication with vendors/customers.
• Implement processes to minimise costs and improve productivity.
• Supervise team members, task assignment and escalation handling.
• Ensure compliance with legal and other requirements.

Skills

Logistics management

Customer service

Team leadership

Microsoft applications

SAP

Fluency in English

Fluency in Mandarin

Education

Diploma in any field

Job description

Job title: Assistant Manager, Customer Service
Reference ID: 36204

Our client is one of the biggest Japanese Manufacturers. Currently, they are looking for an Assistant Manager, Customer Service. This role reports to the Manager, Customer Service.

【 Responsibilities 】
- Assist and support the Manager of the Customer Service department.
- Responsible for supervising the activities related to the planning of logistic processes, calculating adequate levels of stock, defining optimal transportation routes, etc.
- Ensure inventory accuracy by conducting monthly inventory cycle counts.
- Demonstrate good communication with vendors/customers/all related parties.
- Implement internal and external processes to satisfy company needs to minimise costs & improve high productivity related to the logistics operation.
- Supervise team members, assign tasks, respond to complex, escalated enquiries and handle difficult accounts.
- Ensure compliance with legal and other requirements.

【What you will receive】
- AWS
- Variable bonus (Depends on company and individual performance)
- Annual leave 14 days (Maximum up to 21 days)
- Medical Leave
- Medical benefits
- Transport allowance (On-claim basis)

【Requirements & Preferences】

(Must)
- Diploma in any field with a minimum of 2 years of experience in logistics and customer service.
- Experienced in processing sales and purchase orders.
- Possess experience in leading or managing a team.
- Stable experience and willingness to stay long-term with the company
- Proficient with Microsoft applications and SAP.
- Fluent in written and spoken English and Mandarin to liaise with English and Mandarin-speaking counterparts.

(Advantageous)
-Ability to commence work on short notice.
-Experience handling customers within the electronics, automotive, or healthcare sectors.
-Experience working in a Japanese company

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We regret that only shortlisted candidates will be notified.

Registration No.: R1217125 (Yeo Ker Ling Caroline)
Recruitment Licence: 12C5051