Assistant Manager,Community Care

People Profilers; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company seeks a Community Operations Manager to support clinical operations and community integration. This role involves managing projects, facilitating strategic planning, and enhancing healthcare delivery through collaboration with partners. Candidates should have a Bachelor’s degree and experience in healthcare operations. Expect a competitive salary and benefits.

Benefits

Comprehensive benefits package

Qualifications

• Minimum 2 years in project management or healthcare operations.
• Strong organizational skills; ability to manage multiple projects.
• Ability to navigate complex healthcare systems.

Responsibilities

• Manage clinical operations and optimize community programs.
• Lead project teams to enhance integrated care models.
• Support daily operations of the Community team.

Skills

Project Management

Data Analysis

Healthcare Knowledge

Community Engagement

Education

Bachelor's degree in Healthcare Administration or related field

Tools

Excel

SQL

Power BI

Tableau

Job description

• The position will support and optimise clinical operations for community-oriented aspects of the organisations signature programmes, lead or manage projects and initiatives to enhance care integration with community partners, and drive data-driven programme evaluation and improvement.
• This role involves managing daily operations of the Community team, facilitating strategic and tactical planning to strengthen connections with the broader care network, and supporting administrative functions.
• The position requires a dynamic individual capable of balancing strategic thinking, operational management, and community engagement to effectively support the mission of integrated care delivery.

Job Responsibilities

1. Community-oriented Clinical Operations and Business Partnership:

• Refine and develop integrated care models with a focus on transitional, pre-, and post-hospital workflows, to improve patient outcomes.
• Manage and analyse data to support decision-making.
• Lead or manage quality improvement and innovations to improve effectiveness and efficiency of the Community team.

2. Work in project teams to achieve objectives of the department, in areas of:

2.1 Project Management and Support

• Operationalise new or developing models of health and care that integrate hospital and community.
• Operationalise projects that enhance care integration with partners in the community.
• Provide tactical, operational and administrative support to the teams giving home- and community-centric care.
• Drive and support quality improvement, process improvement projects, adopting methodologies and principles such as Agile, GROSS and GROW.
• Support in the marketing of the programmes to community partners and potential participants, including through direct engagement with patients and residents.
• Manage occasional community-oriented events.

2.2 Programme Evaluation and Improvement

• Perform data collection through administering surveys and data collation for department programmes.
• Use data analytics or work with analysts to generate reports and findings to support department work and evaluation.

2.3 Collaborations and Relationship Building:

1. Engage and collaborate with healthcare partners in the community.

• Strengthen primary care partnerships through projects, including administrating talks, supporting two-way communications and following through on feedback.
• Collaborate with nursing homes within the Queenstown region and beyond with the aim of improving care integration.

3. Co-supervise and support the daily scheduling, charging and billing operations of the Community team, which may include:

• Service counselling
• Scheduling, charging and billing
• Ensure efficient service delivery and positive patient experience
• Providing operational coverage as needed

4. Support the daily operations of the office, and support the supervisor in related matters, including:

• Perform secretariat work for meetings and projects
• Manage related office budget, finance and procurement
• Maintain records, legal contracts and department data
• Ensure PDPA compliance and manage data matters where relevant

5. Additional duties as assigned by supervisor

Requirements

• Bachelor's degree in Healthcare Administration, Business Administration, or related field
• Minimum 2 years of experience working in large organisations, particularly in project management or healthcare operations.
• Strong organisational and project management skills, with ability to manage multiple projects simultaneously.
  Passion, drive and resourcefulness in problem solving and achieving project objectives.
  Ability to navigate complex systems to achieve objectives and enhance collaborations.
  Detail-oriented with an ability to manage, plan, and implement projects.
  Ability to think critically and expansively by combining ideas in unique ways or making connections between disparate ideas.
  Ability to be a strong team player, possess drive and initiative and self-directedness and able to manage pressure.
  Ability to foster trust in collaborations and manage change.
  Ability to work weekends or outside office hours on the occasion is required.
  Ability to work off-site in the community on the occasion is required.
• Possession of these skills and knowledge would be an advantage:
  Experience working in a hospital or community care setting
  Knowledge of healthcare systems and processes
  Familiarity and experience working with primary care, community health, and long-term care sectors
  Knowledge of healthcare regulations and policies
  Experience with project management methodologies (e.g. Agile)
  Proficiency in data analysis and reporting tools (e.g. Excel, SQL, Power BI, Tableau)
  Knowledge of healthcare IT systems and electronic health records
  Knowledge and experience of healthcare quality improvement methodologies (e.g. Lean)

Job ID: L7R3X975

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [e-mail]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

· 20 Cecil Street, #08-09, Plus Building, Singapore 049705

· Tel: [phone]

· EA Licence Number: 02C4944

· EA Registration Number: R1108448

· EA Personnel: Tan Lili Gesse

People Profilers Pte Ltd (People Profilers) has entered into a Partnership Recruitment Collaboration with Employment and Employability Institute Pte Ltd (e2i), to extend the support of hiring beyond e2is resources to broaden the reach of jobseekers.

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to People Profilerss PDPA and e2is PDPA (https://www.e2i.com.sg/pdpa/).