Assistant Manager , Common Core Cluster Operations and Admin Centre

Singapore Polytechnic; Singapore; On-site; SGD 40,000 - 80,000; Full time

Job summary

An established industry player seeks a dedicated administrative support professional to enhance the student experience in a vibrant educational environment. This role involves coordinating student onboarding, managing inquiries, and executing engagement initiatives. The ideal candidate will have strong analytical skills, proficiency in Microsoft Excel and Power BI, and the ability to work collaboratively with various stakeholders. Join a forward-thinking institution committed to developing confident and self-directed learners ready for the challenges of life and work. This is a fantastic opportunity to make a meaningful impact in the lives of students.

Qualifications

• 4-8 years of experience in systems administration and operations.
• Proficient in Microsoft Excel and visualization tools like Power BI.

Responsibilities

• Provide support for Polytechnic Foundation Programme students.
• Plan student engagement initiatives and manage student records.

Skills

Data Analysis

Microsoft Excel

Power BI

Interpersonal Skills

Event Organization

Education

Bachelor's Degree

Tools

Microsoft Office

Student Management Systems

Job description

What the role is:

Most Positive Workplace Collaboration Award - Singapore International Chamber of Commerce Awards 2025.

Top 20 most attractive employers in Singapore - The Straits Times Singapore's Best Employers 2024.

Common Core Cluster Operations and Admin Centre (CC COAC) provides operations and administrative support to 2 schools: the School of Mathematics and Sciences (MS) and School of Life Skills and Communication (LSC).

MS offers programmes to support students and adult learners to excel in mathematics, analytics, statistics, sciences and IT in engineering, technology, and business courses. LSC anchors the common core and foundational modules taken by all SP students. The school is committed to develop critical & creative thinkers, confident communicators, and self-directed learners ready for life, work and the world.

The incumbent will be part of the CC COAC team which provides critical administrative support to the various functions for both MS and LSC at cluster level. He or she is expected to work closely with all levels of staff and the schools’ external stakeholders.

Responsibilities: -

• Provide comprehensive support for Polytechnic Foundation Programme (PFP) students, serving as the main point of contact, coordinating onboarding and orientation, handling inquiries, and managing leave of absence and CCA point requests.
• Plan and execute student engagement initiatives, including events, surveys, and communication with class leaders and student chapters to enhance the overall PFP experience.
• Support in office administrative and logistical operations, such as maintaining student records, preparing internal reports, handling documentation, and managing booking of facilities and printing of test papers for assessments.
• Administer the student administration system to complete all academic business activities for the schools, including curriculum setup, student module and class registration, tests and examination processes and other related activities
• Understand SP Academic Business Rules to support and streamline academic business activities and processes
• Liaise with various teams within the Cluster and with other academic schools and departments to support and streamline academic business activities and processes

Requirements: -

• At least 4-8 years’ relevant work experience in systems administration and operations
• Able to work independently and as part of a team to analyse and check data for accuracy to complete error-free processing in student administration system. Proficient in using Microsoft Excel and visualization applications such as Power BI.
• Knowledge/experience in student management systems/processes would be an advantage
• People-oriented with strong interpersonal, verbal, and written communication skills
• Self-driven, independent and a team player with good event organization skills
• Proficient in using Microsoft Office, especially Excel, and visualization applications such as Power BI

Successful applicant will be offered a 2-year contract in the first instance.

Closing Date: 18 May 2025

If you are shortlisted for the position, you should hear from us within 30 days of the closing date of the advertisement.

About Singapore Polytechnic

As Singapore’s first polytechnic, Singapore Polytechnic (SP) prides ourselves in providing the best learning experience for our students in pre-employment and continuing adult education. The mission of SP is to prepare our learners to be life ready, work ready and world ready. Our vision is to be a caring community of inspired learners committed to serving with mastery.