Assistant Manager – Client Services

AVENTINE AGENCY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading insurance agency in Singapore is seeking an Assistant Manager for Client Services. This role involves managing client relationships, proposing insurance solutions, and ensuring effective policy administration. Candidates should have at least 5 years of experience, ideally in the insurance sector, and demonstrate excellent interpersonal and communication skills. A passion for customer service and the ability to work collaboratively are essential for success in this position.

Qualifications

• At least 5 years of working experience in relevant industry and role.
• Prior experience with insurance providers is advantageous.
• Passion for customer service and able to work as part of a team.

Responsibilities

• Responsible for client management and business retention.
• Understand client's operations and propose suitable insurance solutions.
• Advise clients on insurance coverage sufficiency and structure.

Skills

Interpersonal skills

Communication skills

Microsoft Office Proficiency

Job description

Assistant Manager – Client Services

- Responsible for client management and business retention.

- Understand client’s business operation and propose suitable insurance solutions.

- Review existing insurance coverages and propose enhancements.

- Assist clients in procuring cost effective insurance programs.

- Advise clients on sufficiency and structure of existing coverages.

- Develop good and trusting relationship with clients and underwriters.

- Review insurance requirements in client’s contracts.

- Drafting insurance specifications, negotiating insurance quotation with the underwriters to execute the placement of business for clients.

- Communicate, negotiate, manage insurance renewals and policy placements.

- Ensure policy administration and documentation are in place.

- Update and maintain databases.

- Credit control for outstanding premiums.

Requirements and Competencies:

Interested candidates, please email us your full resume, stating current and expected salaries

· At least 5 years of working experience in relevant industry and role

· Candidates with prior experience with insurance provider will be an added advantage

· Proficient in Microsoft Office Applications

· Possess good interpersonal and communication skills

· Passion for customer service and a good team player

· Build high performance teams that can integrate with each other

· Create a team environment that cultivates service excellence

· Drive change initiatives that improve business processes

Please be informed that only shortlisted candidates will be notified.