Assistant Manager (Casino Market Development)

Marina Bay Sands; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A luxury hospitality organization in Singapore seeks a motivated individual for a sales role that emphasizes customer engagement, strategic planning, and relationship management. Candidates should possess a degree in hospitality and prior sales experience. The position requires proficiency in Microsoft tools and the ability to work flexible shifts. This role fosters collaboration and personal growth within a dynamic team environment.

Qualifications

• Prior experience in sales, business development, or hospitality is preferred.
• Highly motivated and able to self-manage in a collaborative work culture.
• Proficient in Microsoft software.

Responsibilities

• Drive business from target markets through effective sales strategies.
• Promote Marina Bay Sands and maintain client relationships.
• Develop market-specific business strategies for optimal growth.

Skills

Sales-driven

Customer-centric

Organizational skills

Time management

Problem-solving

Education

Diploma/Degree in hospitality or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

Job Responsibilities

Leadership and Development
• Work effectively with the respective Market Development sales team designed to drive business from defined target markets.
• Support a culture of communication, collaboration and knowledge sharing to help build constructive, dynamic teams that exhibit the Marina Bay Sands core values.
• Take ownership in personal professional development and growth.
• Operate well under a shared vision with shared business objectives under senior leadership.
• Collaborate with other teams as well as other departments to help build an efficacious organization that is business-focused and people-centric.
• Protect the integrity and reputation of Marina Bay Sands and the team members.

Customer Engagement and Relationship Management
• Promote the Marina Bay Sands Integrated Resort and drive increased awareness of Las Vegas Sands and its affiliated properties.
• Grow and maintain a specific assigned book of business through personalized sales engagement, in accordance with all company policies.
• Develop strong professional interpersonal relationships with new and existing customers to drive incremental visitation to Marina Bay Sands.
• Ensure that excellent customer experience is the focal point of customer touchpoints and interactions, in alignment with all applicable guidelines.
• Manage relevant budgets and complimentaries in alignment with customer reinvestment strategies to ensure desired customer profitability and margin.

Strategic Planning and Implementation
• Develop an understanding of the demographics, culture, behaviors, and the competitive landscape in each respective target market to support the design, development, and execution of successful business strategies.
• Assist in the timely implementation of market-specific initiatives with clear, measurable targets and assigned ownership to maintain and grow the business segment.
• Actively contribute to collaborative strategic planning processes within the team to identify opportunities that will drive optimal growth and both short and long term profitability for Marina Bay Sands.

Requirement

Education & Certification
• Diploma/Degree in hospitality or related field preferred

Experience
• Prior experience in sales, business development, relationship marketing, hospitality, or related role

Other Prerequisites
• Highly motivated, self-manageable, and sales-driven in a collaborative work culture
• Customer-centric and service-oriented, focused on hospitality and the customer experience.
• Proven organizational skills and time management capability.
• Adept at balancing the need for multi-tasking and prioritization of tasks.
• Embrace challenges and overcome obstacles with positive attitudes.
• Possess the ability to handle conflicts and solve problems in a culturally diverse environment.
• Champion a culture of collaboration, learning, and adaptability amongst team members
• Seek continuous learning and improvement in personal and professional capacities.
• Proficient in the use of basic Microsoft software including Word, Excel, Outlook, PowerPoint, etc.
• Willing to work various shifts, including mornings, afternoons, and overnight, as well as on public holiday