Assistant Manager, Business Office

Singapore National Eye Centre; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a skilled professional to support billing processes within a dynamic healthcare environment. This role involves overseeing claim submissions, managing external services, and leading system enhancements for the National Billing System. The ideal candidate will possess a degree in Accountancy or a related field, with significant experience in accounting and finance. Strong analytical and communication skills are essential, as you will collaborate with various stakeholders to ensure compliance and resolve billing issues. If you're ready to take on a challenging role in a fast-paced setting, this opportunity is for you.

Qualifications

• Degree in Accountancy or equivalent with at least 6 years of relevant experience.
• Strong communication and analytical skills are essential for this role.

Responsibilities

• Manage billing processes and ensure timely submission of claims.
• Lead system enhancements and user acceptance testing for billing systems.

Skills

Data Analysis

Communication Skills

Interpersonal Skills

Organisational Skills

Microsoft Office

Team Collaboration

Problem Solving

Education

Degree in Accountancy

Degree in Business Administration

Professional Accounting Qualification (ACCA or CA)

Degree in Economics, Mathematics, or Statistics

Tools

SAP-ISH

eCCAP

Microsoft Excel

Job description

You will support the Senior Manager, Business Office in managing and overseeing billing processes, ensuring accurate and timely submission of claims. You will manage external purchased services and lead the implementation and system enhancements for National Billing System.

Charging/Billing Roles

You will administer charging and billing rules in SAP-ISH & eCCAP to ensure system compliance with policies and procedures. You will be responsible for maintaining master records in these systems for billing systems setup and configuration. You will ensure the timely submission of claims to third-party payors (e.g. CPF Board, Private Medical Insurance, MCPS, etc.) and work closely with them to resolve any claims issues. You will also represent the billing team in meetings and workgroups, collaborating on issues that impact patient billing.

Manage Purchased Services/Items

You will manage external purchased services and specialised non-stock nursing items, ensuring accurate and proper charging to patient bill. You will perform regular checks and audits to ensure compliance.

System Enhancement & Roll-Outs

You will lead the billing team in gathering user requirements and conducting user acceptance testing for system enhancements. You will support the team manager in developing SOPs and training staff for system updates and new service implementations. You will represent the team in meetings with Synapxe, system vendors and external parties regarding billing-related systems.

Implementation of National Billing System (NBS)

You will learn NBS features and functionalities and support its implementation as an expert user and trainer. You will assist in the analysis and identifying gaps between current business requirements and NBS functionalities.

Others

You will support management decision-making by performing data extraction, collation and business analysis as needed. You will ensure timely reporting to stakeholders, including MOH and SCH Management and ensure compliance with regulatory requirements. You will also facilitate external audits and participate in projects as assigned by supervisor.

Job Requirements:

1. Degree in Accountancy, Business Administration (major in Accountancy or Finance), Economics, Mathematics, Statistics or equivalent or Professional Accounting Qualification (ACCA or CA).
2. At least 6 years of experience in Accounting/Finance, with prior supervisory experience preferred.
3. Candidates with Degree in Arts, Social Sciences, or Sciences can also be considered with relevant work experience.
4. Prior experience in a healthcare setting is advantageous.
5. Proficient in Microsoft Office (Word, Excel, Powerpoint) and advanced Excel skills, with experience in data analysis.
6. Possess strong communication and interpersonal skills.
7. Team player, capable of managing cross-functional and institutional relationships.
8. Independent worker with the ability to handle tight deadlines and thrive in a dynamic, fast-paced environment. Adept at handling complex, ambiguous and challenging situations.
9. Excellent organisational and prioritisation skills, systematic and meticulous in work.