Assistant Manager, Business Management (Clinics)

The incumbent will be responsible for the day-to-day operations of Specialist Clinics, ensuring high-quality patient care, operational efficiency, financial sustainability, and compliance with necessary regulations.

PRIMARY DUTIES & RESPONSIBILITIES

1. Strategic Planning and Development:
   • Participate in the development and execution of strategic plans for expanding clinic services and improving operations.
   • Work closely with senior leadership to align operational goals with organizational objectives and long-term vision.
   • Identify growth opportunities and recommend strategies for service expansion, partnerships, and process improvements.
2. Budget and Financial Management:
   • Support in the financial performance of the clinics, managing budgets, expenses, and revenue targets.
   • Collaborate with Ops Management & Finance teams to analyze financial reports, identify cost-saving opportunities, and ensure financial sustainability.
3. Operational Leadership & Business Management:
   • Oversee the daily operations of the specialist clinics, ensuring efficient service delivery and high patient satisfaction.
   • Manage staffing levels, resource allocation, and operational workflows to optimize patient throughput and care quality.
   • Develop and implement operational policies, procedures, and best practices across clinics.
   • Work closely with Management, Doctors, staff, and patients in ensuring operational needs are met and resolved.
   • Ensure full compliance with necessary authorities and accreditation requirements are in place for all clinics.
4. Team Management and Development:
   • Lead and manage a team of clinic operation staff.
   • Promote a culture of continuous learning, professional development, and accountability.
   • Conduct regular performance reviews, provide coaching, and foster a collaborative work environment.
5. Any other relevant operational duties as assigned.

Requirements

• Degree in Business, or a related field.
• Minimum 3 years’ experience in Healthcare/Hospital/Clinic Operations, with at least 1 year in a managerial or team management capacity.
• In-depth knowledge of healthcare regulations, licensing requirements, and compliance standards.
• Strong financial acumen to manage business units.
• Good interpersonal, communication, and organizational skills.
• Positive people management skills, proactive and service-oriented.
• A team player with a positive attitude, professionalism, and a strong work ethic.