Assistant Manager, BPO and Project Implementation

DHL Germany; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading company in logistics is seeking a Project Manager to oversee and implement key projects within their operations. You will be responsible for managing project budgets, stakeholder communication, and driving continuous improvement initiatives while collaborating across teams globally. Candidates should possess a degree in Supply Chain Management and have experience in the logistics sector. This role offers a dynamic environment and the opportunity to drive significant operational improvements.

Qualifications

• Experience in project management, preferably in logistics or supply chain.
• Strong understanding of KPI and reporting in Service Logistics.
• Experience working with diverse teams across different countries.

Responsibilities

• Define and align consistent practices across all functions involved in sales and operations.
• Lead and drive Level 1-2 projects, ensuring effective planning and execution.
• Conduct fit analysis on customer requirements against Operational Service Model.

Skills

Analytical skills

Problem-solving skills

Communication skills

Education

Degree in Supply Chain, Logistics Management or related field

Job description

About us

DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 350,000 employees, we provide solutions for an almost infinite number of logistics needs.

DHL is part of the world’s leading postal and logistics company Deutsche Post DHL Group, and encompasses the business units DHL Express, DHL Parcel, DHL eCommerce, DHL Global Forwarding, DHL Freight and DHL Supply Chain.

We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellence day in and day out. By bringing people together and making life simpler – for our customers, our employees, our investors, and our society – we help make the world a better place.

Being The Logistics Company for the World goes well beyond our global presence in over 220 countries and territories, or our tireless pioneer spirit when it comes to new markets. It also extends beyond our unique ability to offer a remarkable range of logistics solutions – from mission-critical express deliveries to economical freight transportation, from taking the complexity out of customs to managing the complexity of global supply chains and everything in between.

We want to be the logistics company people turn to – the first choice not only for all shipping needs, but also the first choice for career and investment opportunities, and being the global benchmark for responsible business practice.

Responsibilities

Standardization:

• Define and align consistent practices across all functions involved in sales, implementation, and operations.
• Support Business Development during the sales-to-delivery process by actively participating in the solution design phase.
• Conduct fit analysis on customer requirements against the Operational Service Model (OSM).
• Collaborate with customer teams to identify and deliver process improvement projects.

Project Implementation:

• Lead and drive Level 1-2 projects, ensuring effective planning, execution, and alignment with customer requirements.
• Manage the customer migration strategy onto the SeLECT platform for new and existing customers.
• Oversee project budgets, scope, timelines, and provide regular updates to senior management.
• Negotiate project implementation costs and manage cost tracking and allocation.

Communication:

• Ensure all stakeholders are informed about changes within the OSM and developments in the SeLECT platform.
• Communicate effectively regarding OSM standards and project updates.

Change Management:

• Roll out consistent practices across the entire supply chain network as part of the Best In Class (BIC) program.
• Oversee the successful completion of new initiatives, solutions, and services.

Continuous Improvement:

• Identify and drive new practices to stimulate growth and enhance operational productivity.
• Conduct process productivity assessments and manage proactive improvement plans.

Requirements

• Degree in Supply Chain, Logistics Management, or a related field, or equivalent practical experience.
• Experience in project management, preferably in logistics or supply chain.
• Strong analytical and problem-solving skills.
• Good understanding of KPI and reporting in Service Logistics.
• Ability to manage projects and execute change effectively.
• Knowledge of supply chain management principles.
• Experience working with diverse teams across different countries.
• Excellent communication skills.
• Willingness to travel.