Assistant Manager (Aftersales Planning & Operation)

Job Description:

Responsibilities

• Develop, chart, and communicate Aftersales related strategies, budget, framework, policies guidelines and procedures to all stakeholders effectively.
• Monitor its implementation to ensure high-level performance and consistency across all operations.
• Conduct data mining and analysis to facilitate the formulating of Aftersales strategic plans and tactical actions to achieve the annual budget and KPIs.
• Track, analyze and publish Aftersales reports such as Aftersales Integrated Report, Monthly KPI timely.
• Monitor, analyze and work with the operation which is not meeting the Aftersales KPIs such as revenue growth, customer retention, workshop Efficiency Productivity Utilization (EPU) etc for improvement plan.
• Develop programs and strategies to achieve various business objectives such as parts purchase target, Net Promoter Score (NPS), Group financial targets, customer retention rate etc.
• Conduct market intelligence and gather market feedback to analyze and identify new Aftersales trends.
• Build and maintain good rapport with Subcontractors, Vendors, Suppliers etc to establish a cohesive working relationship for ease of work and lobby the necessary support when there is a need.
• Ad-Hoc reports for internal and external stakeholders.

Requirements

• Diploma in Business / Engineering with at least 3 years of relevant working experience.
• Possess working experience in automotive industry with a good understanding of Aftersales operation.
• Possess extensive local market knowledge and proven good track records in the automotive-related industry.
• Possess good analytical skills, good at numbers and an eye for details to perform the strategic planning role effectively.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified.