Assistant Manager

SPANISH SPORTING VENTURES (ASIA) PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A sports education organization in Singapore is seeking an Assistant Manager to support daily operations, manage student registrations, and enhance customer relations. The ideal candidate holds a degree in Sports Management or Business Administration, possesses strong organizational skills, and is passionate about youth development. Flexibility to work during weekends and holidays is essential. Join us to help develop young athletes both on and off the field.

Qualifications

• Previous experience in education and/or sports administration or management would be an advantage.
• Passion for sports and commitment to youth development.
• Flexibility to work during weekends and holidays as per operational schedule.

Responsibilities

• Assist in the daily management of football and basketball training sessions.
• Manage student registrations, ensuring accurate records.
• Provide excellent customer experience through communication with parents, students, and visitors.
• Assist in planning and executing training camps and special events.
• Support marketing initiatives to promote the school's programs.

Skills

Organizational skills

Communication skills

Interpersonal skills

Multitasking abilities

Problem-solving mindset

Education

Diploma or Bachelor’s degree in Sports Management, Business Administration, or related field

Tools

Microsoft Office Suite

Google Applications

Job description

About Us

The Real Madrid Foundation Football & Basketball School in Singapore is dedicated to providing top-tier training and education to young athletes, emphasizing both sports excellence and personal development. As an Assistant Manager, you will play a pivotal role in supporting the school's operations, ensuring a seamless experience for students, parents, and staff.

Responsibilities

• Operational Support:
  • Assist in the daily management of football and basketball training sessions, ensuring they run smoothly across various venues.
  • Oversee the operations and logistics of training sessions, camps, and special events.
• Administrative Duties:
  • Manage student registrations, ensuring accurate records are maintained.
  • Handle inquiries from parents and prospective students, providing timely and accurate information.
  • Assist in maintaining inventory of training equipment and coordinate procurement as needed.
• Customer Relations:
  • Provide excellent customer experience through key communication with parents, students, and visitors in person, over the phone, and through email.
  • Respond promptly to inquiries by providing accurate information about program offerings, schedules, fees, and registration procedures.
  • Handle communication with the community in a professional, timely and empathetic manner by responding promptly to inquiries, providing accurate information, and striving to resolve issues to the satisfaction of all parties involved.
  • Assist parents with the enrollment process, including completing registration forms, collecting fees, and ensuring all necessary documents are submitted.
  • Lead initiatives to handle feedback, concerns, and complaints in a professional and empathetic manner, striving to resolve issues promptly and to the satisfaction of all parties involved.
  • Maintain accurate and updated records of student information, attendance, and payment records.
  • Create simple but effective communication to improve service excellence.
• Event Coordination:
  • Assist in planning and executing training camps, tournaments, and other special events.
  • Coordinate with external vendors and partners to ensure successful event execution.
• Marketing and Outreach:
  • Support marketing initiatives to promote the school’s programs and events.
  • Contribute to content creation to enhance the school’s online presence.

Requirements

• Diploma or Bachelor‘s degree in Sports Management, Business Administration, or a related field.
• Previous experience in education and/or sports administration or management would be an advantage
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and Google Applications
• Passion for sports and commitment to youth development.
• Excellent communication and interpersonal skills, with the ability to effectively interact with parents, students, and staff members.
• Forward thinking and problem-solving mindset with ability to handle challenging situations with professionalism and diplomacy.
• Flexibility to work during weekends, and holidays as per the school's operational schedule.
• Self-motivated, ability to work collaboratively in a cross-functional team

Join us in our mission to develop young athletes both on and off the field, instilling the values and philosophy of the Real Madrid Foundation.