ASSISTANT MANAGER

HONG HOY CONSULTANCY PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A consultancy is seeking a Spa Manager to lead the spa's operations and enhance customer satisfaction while maximizing profits. The role involves creating marketing strategies, overseeing daily activities, and guiding staff towards operational excellence. Ideal candidates will demonstrate strong leadership and customer service skills.

Responsibilities

• Direct and organize the overall operation of the spa to maximize profits.
• Guide the staff to operate efficiently through collaboration and communication.
• Plan daily operations to meet the operational needs.
• Ensure high customer satisfaction and resolve service complaints.

Job description

Responsibilities:

• As the Spa Manager, you will direct and organize the overall operation of the spa to maximize profits through exemplary customer service and customer satisfaction.
• Our ideal Manager will understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication, and cooperation.
• The individual in this position is responsible and accountable for specific aspects of daily operations.
• Create marketing strategies aimed at maximizing revenue and profits.
• Perform data analysis that drives business decisions and success.
• Use sound judgment, work independently, with minimal supervision.
• Plan and direct to meet the daily needs of the operation.
• Track staff schedules efficiently to optimize capacity, revenue, and profits.
• Maintain the utmost cleanliness and soothing ambiance of the premises.
• Manage inventory effectively.
• Ensure a high degree of customer satisfaction, address customer dissatisfaction, and resolve service complaints.
• Hire, train, supervise, develop, and mentor all team members according to Establishments policies and procedures.
• Motivate and empower the team to achieve high standards.
• Ensures all employees are current in any required licensure and certifications.
• Keeps up-to-date on spa trends and incorporates them into the treatment menu and promos and all marketing campaigns with support from the owners.
• Demonstrate desired behavior to staff including customer service, staff interaction, and guest follow up.
• Provides Feedback in a Professional Manner.
• Ensure a high level of client service and execution of organizational standards.