Assistant manager

YANG XIAO XIAN SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An established industry player is seeking an Assistant Manager who will play a pivotal role in ensuring operational excellence and customer satisfaction. In this dynamic position, you will lead a team, optimize profits through effective cost control, and maintain high standards of product quality and availability. Your leadership will be crucial in training new employees, resolving customer issues, and ensuring adherence to company policies. If you are passionate about fostering a positive work environment and driving success in a retail setting, this opportunity is perfect for you.

Qualifications

• Strong leadership skills to guide and motivate the team.
• Experience in customer service and conflict resolution.

Responsibilities

• Ensure adherence to company policies and optimize profits.
• Hire, train, and develop new employees while overseeing inventory.
• Provide leadership and maintain high standards of customer service.

Skills

Leadership

Customer Service

Cost Control

Employee Training

Inventory Management

Job description

Assistant Manager Responsibilities:

• Ensuring company policies are followed.
• Optimizing profits by controlling costs.
• Hiring, training and developing new employees.
• Resolving customer issues to their overall satisfaction.
• Maintaining an overall management style that follows company best practices.
• Providing leadership and direction to all employees.
• Ensuring product quality and availability.
• Preparing and presenting employee reviews.
• Working closely with the store manager to lead staff.
• Overseeing retail inventory.
• Assisting customers whenever necessary.
• Organizing employee schedule.
• Ensuring that health, safety, and security rules are followed.
• Taking disciplinary action when necessary.
• Ensuring a consistent standard of customer service.
• Motivating employees and ensuring a focus on the mission.
• Maintaining merchandise and a visual plan.
• Maintaining stores to standards, including stocking and cleaning.
• Completing tasks assigned by the general manager accurately and efficiently.
• Supporting store manager as needed.