Assistant Manager

5G-Starlink Pte.; Singapore; On-site; SGD 47,000 - 62,000; Full time

Job summary

5G-Starlink Pte. seeks a Front Office Supervisor to manage the Rooms Division and ensure top-class guest service. You will supervise staff, oversee check-ins/outs, handle cashiering and VIP guest interactions, and coordinate with Housekeeping on requests and issues.

The role emphasizes upselling, occupancy optimization, and maintaining grooming standards. Strong knowledge of Galaxy/Lightspeed is preferred.

Qualifications

• Supervisory role to Rooms Division Executives to ensure good customer services.
• Keep current records of available and occupied rooms.
• Direct staff in allocating and processing guest rooms.
• Escort VIP guests and provide information and assistance.
• Be well versed in Galaxy/Lightspeed operations.
• Perform check-in and check-out in a friendly, professional manner.
• Cashiering according to hotel policy and front office procedures.
• Conduct room inspections focusing on cleanliness and setup.
• Liaise with Housekeeping on special requests and full-house situations.
• Handle guest complaints with tact and diplomacy.
• Oversee site inspections of hotel areas.
• Manage stock/inventory and uphold budget guidelines.
• Maximize occupancy and revenue through upselling.
• Brief associates daily when managers are absent and enforce grooming.

Responsibilities

• Supervise front office operations to ensure smooth guest experiences.
• Coordinate room allocation and processing.
• Meet and escort VIP guests.
• Provide information and assistance to guests.
• Check in and check out guests professionally.
• Handle cashiering per hotel policy.
• Conduct daily room inspections for quality.
• Liaise with Housekeeping on requests and issues.
• Address guest complaints with diplomacy.
• Perform site inspections of hotel areas.
• Assist with stock purchases and inventory control.
• Support upselling to maximize occupancy and revenue.
• Lead daily briefings when senior managers are absent.

Skills

Guest services

Supervisory skills

Cash handling

Upselling

VIP handling

Problem solving

Team coordination

Job description

• Assume supervisory role to Rooms Division Executive and Senior Rooms Division Executive to ensure good customer services at all times.
• Be aware at all times as to the condition of the house, particularly relating to the number of rooms available and occupied and ensure this information is current and accurate.
• Observing and directing personnel when necessary on the following:
• Allocating and processing of guest rooms
• Meeting and escorting VIP guests
• Giving general information, assistance to guests
• Be well versed in operation of Galaxy/Lightspeed.
• Perform check in and check out functions in a friendly and professional manner for all guests, including the welcoming of VIPs, group and individual travellers. Escort guest to room for in room registration, if required.
• Perform cashiering functions according to Hotels Policy & Procedure and Front Office OJT. To ensure that all hotel credit polices are carried out.
• Conduct Room Inspections with particular emphasis on cleanliness and standard set up.
• Ensure that the guest registration, check out and mail services are handled efficiently, promptly and courteously in accordance with the Hotels policy & procedure
• Liaise regularly with Housekeeping Department regarding all special requests, full house situations and for general problem solving.
• Effectively handle all guest complaints with tact and diplomacy.
• Carry out site inspection of other hotel areas regularly
• Purchase stock/inventory according to purchasing procedures and specifications while handling and storing stock according to stock control procedures and keeping within the Budget/Outlook.
• Manage and maximize occupancy, revenue and average rate while maintaining high service standards via the upselling programs within the department.
• Conduct daily briefing, in absence of Duty Manger/AFOM/FOM to keep all associates informed Ensure that all associates comply with the grooming and uniform standards.