ASSISTANT MANAGER

HONG HOY CONSULTANCY PTE. LTD.; Serangoon Garden Circus; On-site; SGD 20,000 - 60,000; Full time

Job summary

A consultancy firm in Singapore is seeking a Spa Manager to oversee operations and maximize profits through exemplary customer service. The ideal candidate will guide staff efficiently and implement marketing strategies to enhance revenue. This role requires strong leadership and an understanding of spa trends.

Responsibilities

• Direct and organize the overall operation of the spa.
• Guide staff to operate with peak efficiency.
• Create marketing strategies aimed at maximizing revenue.
• Perform data analysis for business decisions.
• Manage inventory effectively.
• Ensure high customer satisfaction.

Job description

Responsibilities:

• As the Spa Manager, you will direct and organize the overall operation of the spa to maximize profits through exemplary customer service and customer satisfaction.
• Our ideal Manager will understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication, and cooperation.
• The individual in this position is responsible and accountable for specific aspects of daily operations.
• Create marketing strategies aimed at maximizing revenue and profits.
• Perform data analysis that drives business decisions and success.
• Use sound judgment, work independently, with minimal supervision.
• Plan and direct to meet the daily needs of the operation.
• Track staff schedules efficiently to optimize capacity, revenue, and profits.
• Maintain the utmost cleanliness and soothing ambiance of the premises.
• Manage inventory effectively.
• Ensure a high degree of customer satisfaction, address customer dissatisfaction, and resolve service complaints.
• Hire, train, supervise, develop, and mentor all team members according to Establishments policies and procedures.
• Motivate and empower the team to achieve high standards.
• Ensures all employees are current in any required licensure and certifications.
• Keeps up-to-date on spa trends and incorporates them into the treatment menu and promos and all marketing campaigns with support from the owners.
• Demonstrate desired behavior to staff including customer service, staff interaction, and guest follow up.
• Provides Feedback in a Professional Manner.
• Ensure a high level of client service and execution of organizational standards.