Assistant Lounge Manager

Fairmont Singapore & Swissôtel The Stamford; Singapore; On-site; SGD 48,000 - 60,000; Full time

Job summary

Fairmont Singapore and Swissôtel The Stamford seeks an Assistant Fairmont Gold Manager to ensure operational efficiency and guest satisfaction. The ideal candidate will have luxury hotel experience and strong guest relations skills, overseeing VIP guest services and coaching team members. Join us for an immersive growth experience in an inclusive environment.

Qualifications

• Minimum 2 years of luxury hotel experience, preferably in Front Office.
• Fluent in English, both written and spoken.
• Ability to guide and coach team members.

Responsibilities

• Assign sufficient manning for daily operations.
• Develop and maintain strong guest relationships.
• Handle guest issues and ensure compliance with hotel standards.

Skills

Guest relations

Decision making

Communication

Tools

Opera system

Job description

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Assistant Fairmont Gold Manager

Summary of Responsibilities:

• Assign sufficient manning to cater for daily operational needs

• Planning of VIP arrivals and departures and ensuring operational efficiency

• Develop and maintain strong guest relationships to ensure guest loyalty

• Handle guest issues when needed

• Meet, greet, rooming and service of all VIP guests

• Plan and review rosters to ensure productivity goals are met

• Ensure LQA service standards are in practice as set by the hotel at all times

• Conduct audit checks on colleague’s service standards and ensure compliance with hotel standards

• Ensure operations are in order, guests assistance required is rendered accordingly and colleague’s service standards are met

• Consistentlyoffer professional, engaging and friendly service

• Lead a Heartist approach to guest experience/service with the team

• Responsible for all aspects of Guest Service and Guest Satisfaction that are generated and maintained in Fairmont Gold Lounge

• Monitor maintenance and development of the physical Fairmont Gold product

• Facilitate preventive maintenance program with housekeeping and engineering

• Daily compliance on hygiene and safety standards based on HACCP standards and ensure all checks and documentation are accurately recorded on a timely basis

• Track and Forecast daily, weekly and monthly Fairmont Gold occupancy levels and plan accordingly

• Planning, reviewing, training, monitoring, evaluation and counseling of employees

• Handling and investigation of guest requests/complaints

• Counseling and disciplinary action for colleagues non-compliance with procedures and behavior

• Attend any department and operational meetings

• Ensuregrooming standard set by the hotel at all times

• Ensure work areas are adequately stocked and inventory properly recorded

• Ensure department compliance with safety and security procedures at all times

Qualifications

• Minimum 2 years of luxury hotel experience, preferably in Front Office

• Read write and speak English fluently

• Possess good guest relations skills, confident, clearEnglish

• Good decision making skills

• Knowledge of Opera system and other related sub-systems interfaced to the hotel’s computer system

• Proven ability to guide and coach team membersts

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/