Assistant Lead Engineer - Power Platform (CIO Offices)

Synapxe; Singapore; On-site; SGD 75,000 - 110,000; Full time

Job summary

Synapxe is seeking a platform administrator to design, configure, and support business apps using Microsoft Power Platform and AI-enabled workflows with Copilot Studio. You will perform AEM administration, manage logins, permissions, and content workflows while coordinating with CIO Office SaaS platforms.

You will gather user requirements, translate them into platform configurations, monitor licenses, and work with vendors and internal teams to ensure smooth renewals and issue resolution.

Qualifications

• Experience designing and supporting business apps with Power Platform.
• Hands-on administration of AEM and enterprise SaaS platforms.
• Ability to gather requirements and translate them into configurations.

Responsibilities

• Design, develop, configure, test, deploy, and support business applications using Power Platform.
• Develop and support AI-enabled applications and workflows using Copilot Studio.
• Administer Adobe Experience Manager, including user access and content workflows.
• Configure and support other enterprise SaaS platforms for the CIO Office.
• Set up platform configurations, roles, permissions, and integration endpoints.
• Collaborate with business users to translate requirements into configurations.
• Monitor usage, licenses, storage, and renewal dates for SaaS subscriptions.
• Maintain documentation and coordinate with vendors and internal teams.

Skills

Power Platform

Power Apps

Power Automate

Copilot Studio

AEM administration

APIs & Connectors

SSO / IAM

Vendor coordination

UAT testing

Tools

Adobe Experience Manager (AEM)

APIs

Job description

• Design, develop, configure, test, deploy, and support business applications and workflows using Microsoft Power Platform, including Power Apps and Power Automate.
• Develop and support AI-enabled applications, agents, and workflows using Microsoft Copilot Studio.
• Perform hands‑on administration and operational support of Adobe Experience Manager (AEM), including user administration, access configuration, content workflows, platform configuration, and troubleshooting.
• Configure, administer, and support other enterprise SaaS platforms adopted by the CIO Office and business users.
• Perform initial platform setup and configuration, including user roles, permissions, authentication, application settings, workflows, and integration endpoints.
• Work with business users to gather requirements and translate them into platform configurations, applications, workflows, automation, and enhancements.
• Monitor platform usage, subscription consumption, storage, capacity, and license utilization to ensure effective use of SaaS subscriptions.
• Maintain accurate records of platform licenses, subscriptions, administrators, technical configurations, renewal dates, and support arrangements.
• Work closely with the PMO and vendors to support timely renewal of SaaS subscriptions, licenses, support agreements, and certificates.
• Monitor platform health and operational issues, and coordinate with SaaS vendors and internal infrastructure, cybersecurity, and application teams for incident resolution.
• Troubleshoot user access and application issues within restricted enterprise environments, including issues arising from HVB/web isolation, DLP policies, proxy configurations, network controls, identity and access management, and browser restrictions.
• Investigate technical issues relating to authentication, Single Sign-On (SSO), user provisioning, role assignments, APIs, connectivity, and application integrations.
• Support integration between SaaS platforms and enterprise systems using APIs, connectors, Power Automate, and other integration mechanisms.
• Perform application testing, user acceptance testing (UAT) support, release deployment, defect resolution, and post-implementation support.
• Maintain platform configurations, operational procedures, technical documentation, troubleshooting guides, and application support documentation.
• Work with cybersecurity, infrastructure, and governance teams to implement approved security and operational requirements for SaaS platforms.
• Coordinate with external vendors and product support teams for technical troubleshooting, product enhancements, upgrades, and resolution of platform issues.
• Provide Level 2/Level 3 application and platform support, and perform root cause analysis for recurring operational issues.
• Support the evaluation and onboarding of new SaaS platforms, including technical assessment, configuration, testing, access requirements, and operational readiness.