Assistant IT Support Engineer (Full-Time)

Thatz International; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A technology solutions provider in Singapore is seeking an IT Support Specialist to provide first-line support for hardware and software issues. The ideal candidate will have a diploma in IT and at least 3 years of experience, with strong skills in M365 and SAP. This role also involves managing IT equipment and ensuring smooth operation of systems. Competitive benefits and a contract role await you.

Qualifications

• Minimum 3 years of experience in IT support or a related role.
• Strong knowledge of laptops, desktops, printers, network devices, and software systems.
• Ability to communicate in Chinese is a plus.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Respond to helpdesk tickets and resolve end-user requests efficiently.
• Install, configure, upgrade, and maintain laptops, desktops, and printers.

Skills

IT support experience

Microsoft 365 (M365)

SAP

Problem solving

Customer communication

Education

Diploma in IT, Computer Science, Information Technology, or related field

Tools

Laptops

Desktops

Printers

Network devices

Job description

About Thatz International Pte Ltd

Join Our Team at Thatz International Pte Ltd. Are you ready to embrace new opportunities in the ever-evolving technology landscape? We are committed to identifying exceptional talents to drive the growth of our next-generation digital solutions and services.

Core Values

• Humanity

Job Type

3 Years Contract, subject to renewal

About the Role

This role provides first-line technical support for end-users, manage IT equipment, and ensure smooth operation of IT systems. The ideal candidate will be experienced in laptop setup, software installation, network configuration, and helpdesk support. Familiarity with Microsoft 365 (M365) and SAP is required.

Primary Responsibilities

IT Support & Helpdesk

• Provide first-level technical support for hardware, software, and network issues.
• Respond to helpdesk tickets and resolve end-user requests efficiently, escalating complex issues as needed.
• Support video and remote conferencing setups, and provide on-site support for important meetings.

IT Equipment & Software Management

• Install, configure, upgrade, and maintain laptops, desktops, printers, and other IT equipment.
• Maintain accurate IT equipment inventory and ledger.
• Install, configure, and upgrade operating systems, office software, antivirus, and other commonly used applications.

Data Backup & Recovery

• Perform regular data backup and recovery for laptops, desktops, and critical systems.

Network & Infrastructure Maintenance

• Install, configure, and commission mainstream brand network devices.
• Troubleshoot network issues and ensure smooth operations, including during critical periods.
• Conduct daily inspections of IT infrastructure, computer rooms, and conference room equipment.

Job Requirements

• Diploma in IT, Computer Science, Information Technology, or related field.
• Minimum 3 years of experience in IT support or a related role.
• Strong knowledge of laptops, desktops, printers, network devices, and software systems.
• Experience with Microsoft 365 (M365) and SAP.
• Good customer communication and interpersonal skills.
• Strong work planning and organizational skills.
• Ability to communicate in Chinese is a plus to effectively communicate with Chinese-speaking clients.
• Proactive problem solver with strong attention to detail.
• Ability to work independently and in a team environment.
• Flexible and adaptable to handle urgent IT issues.

How to Apply

Ready to join Thatz? You can apply through our NextGig.Asia job portal, which is hosted by Thatz International. Simply sign up and submit your application at https://nextgig.asia/ or send your resume to *********@thatz.com. Shortlisted candidates will be contacted.

Equal Opportunity Employer

We are committed to fair employment practices and consider all applications based on merit. We encourage diversity and do not discriminate based on race, religion, gender, or any other characteristic.

Data Protection

Your privacy matters to us. By applying to this job advertisement, you consent to the collection, usage, and/or disclosure of your personal data in compliance with the Personal Data Protection Act.