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A leading hotel in Singapore is seeking an Assistant IT Manager to oversee IT operations. Responsibilities include providing technical support, managing system updates, ensuring security measures, and training staff. Candidates should have at least 2 years of experience in IT roles, with strong skills in networking, server management, and troubleshooting. This role offers opportunities for growth in a fast-paced environment.
About the role
Join the dynamic team at Holiday Inn Express Singapore Orchard Road & Holiday Inn Express Kota Kinabalu City Centre as an Assistant IT Manager.
As Assistant IT Manager, you’ll ensure our computers are installed properly, working efficiently and that system security measures are in place. You’ll also install new systems as required to improve hotel efficiency, always follow standards and guidelinesand make sure hotel teams have the tools and resources they need to work well.This is an excellent opportunity to develop your skills in a fast-paced, customer-focused environment.
What you'll be doing
Provide technical support and troubleshooting for all IT-related issues, ensuring minimal downtime and maximum productivity
Manage the maintenance and updates of the hotel's computer systems, networks, and software applications
Implement and maintain security measures to protect the hotel's data and IT infrastructure
Collaborate with the IT Manager to plan and execute projects that improve the hotel's technological capabilities
Train and support hotel staff in the use of IT systems and applications
Monitor and analyze IT performance metrics to identify areas for improvement
Liaise with external IT service providers and vendors to coordinate the delivery of IT services
As primary contact for servicing the computer hardware you’ll manage and monitor all computer hardware and make systems are installed properly and working efficiently
Keep up to date with all approved systems and technology
Maintain an up-to-date list of all computer hardware and software at hotel
Monitor the performance of the systems and maintain log book of performance
Understand all standards and customized features and functions of the Hotel front office system
Ensure that all computer media saves,and back-ups are completed, documented and stored per specifications
Maintain uncompromising data and physical security standards
Control security for computer room and ensures that the computer room fire protection, temperaturecontrol, and power requirements meet the security specification as described in the securitysystem
Administerall user ID’s, passwords, and the most sensitive system utilities, secures all touchyresources and critical libraries under the supervision of the IT Manager/Leader
What we're looking for
Minimum 2 years of experience in an IT support or IT management role, preferably in the hospitality industry
Strong technical skills in areas such as network administration, server management, and software installation and configuration
Excellent problem-solving and troubleshooting abilities, with a focus on providing efficient and effective solutions
Effective communication skills, both written and verbal, to liaise with hotel staff and external partners
A proactive and customer-oriented approach to delivering IT support and services
Knowledge of information security best practices and the ability to implement data protection measures
Provide a written monthlyprogress report to the CGM and Director of Finance and Business Support
What we offer
At Holiday Inn Express Singapore Orchard Road & Holiday Inn Express Kota Kinabalu City Centre, we pride ourselves on creating a supportive and rewarding work environment for our employees. We are committed to fostering a diverse and inclusive workplace, and we welcome applications from candidates with a disability. If you require any adjustments or alternate formats of key information during the recruitment process, please let us know.
About us
Holiday Inn Express Singapore Orchard Road & Holiday Inn Express Kota Kinabalu City Centre is part of the IHG (InterContinental Hotels Group) family, a leading global hotel company with a diverse portfolio of brands. We are known for our commitment to delivering a consistently high-quality experience to our guests, and our hotel in the Orchard Central Region and Kota Kinabalu City Centre is a shining example of our brand values. Join our team and be a part of our continued success story.