Assistant IT Manager

Voco; Singapore; On-site; SGD 55,000 - 75,000; Full time

Job summary

Join voco Orchard Singapore as an Assistant IT Manager, where you will oversee the hotel’s IT operations, ensuring all systems run efficiently and securely. This role offers a unique opportunity to blend technology with hospitality in a dynamic environment, making a real difference in guest experience.

Benefits

Great salary and benefits

Room discount

Superb training

Qualifications

• Minimum 3 years' relevant experience in a similar capacity.
• Demonstrate commitment, optimism and determination to deliver brand standards.
• Lead by setting clear direction.

Responsibilities

• Manage and monitor the operation of all computer hardware.
• Ensure system security measures are in place.
• Process daily and monthly backups for systems.

Skills

Commitment

Optimism

Determination

Leadership

Accountability

Education

Diploma or Degree in Computer Science/Technology or Information System

Job description

IHG Hotels & Resorts' first voco hotel in South East Asia is now open on Singapore’s world-famous Orchard Road!

voco Orchard Singapore provides guests with the world-renowned voco experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that’s dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different.

Your Day to Day

As Assistant IT Manager you are required to ensure Hotel’s computers are properly installed, working efficiently and that system security measures are in place. You will also install new systems as required to improve hotel efficiency, always follow standards and guidelines and make sure hotel teams have the tools and resources they need to work well.

• Manages and monitors the operation of all computer hardware, ensures all systems are working and installed properly, and serves as the primary contact for servicing the computer hardware for both guests and colleagues
• Ensures that all systems are covered by the proper maintenance contracts and that preventive maintenance is performed as required
• Continually keeps informed of systems and technology that may contribute to improve hotel efficiency, including, but not limited to:
• Computer Hardware systems and devices including PC LAN technology, Software operating and utility systems, Front Office and Accounts Receivable Property Management Systems, Interfaces to and from Opera, Back Office Accounting Systems, PC and LAN based Office Automation products, Point Of Sale Systems, Guest and Administration Voicemail, Call Accounting, PABX systems, Cabling, Hub / Switch Management Systems, Computer Virus protection, Hotel IT Security and Firewalls
• Process daily back-up and monthly back up for F&B modules and Sun Financial System
• Maintain an up-to-date list of all computer hardware
• Manages the configuration reports, job control languages, program files and data files on the computer system(s) to ensure maximum operating efficiency
• Monitors the performance of the software and maintains a log book of performance report ; through systems measurement facility/utility, error and integrity check reports, system malfunction and solutions
• Installs and tests corporate approved program changes to the hotel computer system(s)
• Understand all standard and customized features and functions of hotel front office system, point of sale system, and call accounting system, including, but not limited to system security, system reports, manager functions, system utilities and user functions
• Establishes documents, test and communicates appropriate disaster recovery emergency procedures to follow when the hotel computer system(s) are inoperable
• Controls the key/lock for computer room and ensures that the computer room fire protection, temperature control, and power requirements meet the IHG security specification
• Administer all user accesses and the most sensitive system utilities, secures all resources and critical libraries
• Maintains technical and user documentation, systems reports, newsletters and announcements in a neat, orderly and secure fashion
• Completes and distributes activity reports, program trouble reports, and enhancement list
• Be updated on the latest, updated, changes, enhancement, and development in the hotel computer field by subscribing to periodicals and attending seminars, workshops or conferences held by IHG, computer companies or vendors
• Performs basic changes to programs control languages using screen edit utilities, operating control languages statements and screen design aids
• Audit hotel systems, security and emergency procedures according to the Hotel and Financial Performs various special projects as requested and assigned by management
• System Security Manuals and materials supplied by the Regional Manager of IT
• Follows-up on all outstanding points from the latest EDP audit of his/her hotel
• Serves as the primary associate with all computer-related outside vendors

What We Need From You

• Diploma or Degree in Computer Science/Technology or Information System or equivalent.
• Minimum 3 years' relevant experience in similiar capacity.
• Demonstrate commitment, optimism and determination to deliver brands standard and guest experience consistently.
• Lead by setting clear direction and focuses the team on evolving priorities.
• Drawing on emerging industry, market and competitor knowledge trends to benchmark and shape business plans.
• Enthusiastic and a sense of accountability in others to deliver great performance.

What We Offer

We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.