Assistant IT Manager

CHUBB SINGAPORE PRIVATE LIMITED; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading company is seeking an IT Manager to oversee daily IT operations and manage infrastructure and digital applications. This role requires a proactive leader to collaborate with local and regional stakeholders, ensuring compliance and effective project management in a dynamic environment.

Qualifications

• Minimum 3 years' IT experience with knowledge in infrastructure, business application and end user support.
• Fluent in English; knowledge of other languages is an advantage.
• Experience in managing IT projects and support partners in an outsourced environment.

Responsibilities

• Support daily operations of the IT landscape and lead digital initiatives.
• Manage local IT projects from inception to completion.
• Provide End User Computing support and manage local IT cost and budgeting.

Skills

Problem Solving

Communication

Project Management

Tools

SAP

ERP Systems

Microsoft Power Platform

Azure

Cisco Network Equipment

Job description

Goals and Objectives:

The IT Manager for Chubb Singapore will support the daily operations of the IT landscape and participate in implementation and evolution of digital applications and infrastructure to meet changing business needs and maintain current/compliant technology.

Responsibilities:

• You will be part of the Chubb leadership team reporting to the local Managing Director and Regional IT head in Hong Kong.
• You will partner local business unit heads, providing digital input on business initiatives and drive changes.
• Interact between business “end users”, Global and Regional IT colleagues in the UK and HK and IT vendors to resolve incidents and deliver on requests/projects.
• Work with application support vendor to support business applications, including ERP systems like SAP on new request or issue resolution.
• Support local network and server infrastructure as appropriate, working with support vendors where implementations and troubleshooting is required.
• Support, with the assistance of vendors, the IT aspect of the Chubb Security Monitoring Center, consisting of servers, network equipment, physical appliances and command center centric applications and database.
• Manage local IT projects from inception to completion.
• Coordinate and participate in the execution of global or regional IT projects and initiatives.
• Manage and work closely with the local IT staff to provide End User Computing (EUC) support. Provide full in-person EUC support to users whenever required.
• Produce Standard Work as required, both for internal use and for use by third parties
• Responsible for local IT Cost management/reporting and budgeting/financial planning process
• Ensure IT compliance in line with Company Policies & legislation, including audit support.
• Comply with Chubb Environmental Health and Safety procedures, and Ethics program.
• Work with stakeholders to protect business data where necessary
• Be part of the local data protection committee

Qualifications/ Experience/ Knowledge:

• Minimum 3 years’ IT experience with knowledge in infrastructure, business application and end user support.
• Experience in running and completing IT projects.
• Familiar with maintaining enterprise web applications and ERP systems, e.g SAP, JDE.
• Broad general knowledge of enterprise IT concepts:
• Network (Cisco switch, routers, APs, PA firewall, DMZ)
• Windows Servers / SQL database
• Azure cloud hosting
• AD / M365
• ERP system
• Microsoft Power Platform
• Experienced in managing support partners in a highly outsourced environment.
• Proven detailed IT technical experience/specialization.
• Must be fluent in English, both in spoken and written form. Fluency in other languages will be an added advantage.