ASSISTANT IT MANAGER

PATHOLOGY AND CLINICAL LABORATORY PRIVATE LIMITED; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading healthcare laboratory in Singapore is seeking an Assistant IT Manager to manage IT operations, implement solutions, and maintain infrastructure. The role requires strong technical skills, experience in healthcare IT, and the ability to support multiple projects and users effectively.

Qualifications

• Minimum 5 years of experience supporting healthcare or lab IT systems.
• Proficient in software development with experience in PHP, Python, MySQL, MSSQL, RESTful APIs.
• Able to handle multiple assignments with minimal supervision.

Responsibilities

• Assist in managing day-to-day operations of IT systems including LIS, hardware, software.
• Provide technical and administrative support for IT projects.
• Assist in liaising with technical representatives from Singapore government agencies.

Skills

PHP

Python

MySQL

MSSQL

RESTful APIs

Windows-based application development

HL7

TCP/IP communication

Job description

Position Overview:

As the Assistant IT Manager at Pathlab Singapore (PLSG), you will play a key supporting role in managing daily IT operations, implementing technical solutions, and maintaining essential infrastructure. This position demands strong hands-on technical skills and troubleshooting abilities, especially within healthcare IT systems. You will contribute to both strategic initiatives and day-to-day tasks under the direction of the Regional IT Manager.

Additionally, you will assist in various projects and assignments as delegated, including but not limited to:

Key Responsibilities:

1. IT Operations Support:

• Assist in managing the day-to-day operations of IT systems including the LIS, hardware, software, networks, and telecommunications.
• Perform first-level and second-level troubleshooting to ensure system reliability and uptime.
• Monitor IT systems to ensure performance, availability, and security compliance.

2. Project & Implementation Support:

• Provide technical and administrative support for IT projects.
• Work closely with internal users, vendors, and stakeholders to support project timelines and deliverables.
• Help track progress and provide regular status updates to the Regional IT Manager.

3. Government Liaison Support:

• Assist in liaising with technical representatives from Singapore government agencies (e.g., Synapse, HPB) for IT system implementation and interfacing matters.
• Help manage technical submissions and respond to troubleshooting issues when required.

4. Security & Compliance:

• Support the implementation of IT security measures and ensure enforcement of existing policies.
• Help prepare documentation to ensure compliance with Singapore healthcare IT regulations and audit requirements.

5. Software and Integration Support:

• Assist in managing and testing software development and integration projects (in-house or external).
• Participate in hands-on development or scripting tasks when needed.
• Prepare and maintain documentation related to system integrations (e.g., HL7 interface mappings).

6. User Support & Training

• Provide end-user training or documentation to improve adoption of new systems or updates.
• Serve as a point of contact for escalated IT support issues from users.

7. Continuous Improvement

• Recommend process or system improvements based on user feedback or performance metrics.
• Stay up to date with emerging technologies relevant to healthcare IT.

Job Requirements:

• Minimum 5 years of experience supporting healthcare or lab IT systems.
• Proficient in software development with experience in PHP, Python, MySQL, MSSQL, RESTful APIs, and Windows-based application development. Experience in other programming languages or platforms will be an added advantage.
• Familiarity with scientific instrumentation and documentation processes (e.g., Siemens, Roche systems).
• Solid understanding of technical concepts such as HL7, TCP/IP communication, software integration, and system configuration.
• Good written and verbal communication skills.
• Able to handle multiple assignments and meet deadlines with minimal supervision.

Work Schedule:

• Monday to Friday: 8.30 am to 5.00 pm
• Saturday: 8.30 am to 1.00 pm