Assistant Housekeeping Supervisor (Orchard Parksuites)

FAR EAST HOSPITALITY MANAGEMENT (S) PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A hospitality management company seeks a Housekeeping Supervisor to guide Room Attendants and ensure the highest standards of cleanliness across apartments. The role includes quality inspections and managing cleaning schedules to deliver exceptional service to guests. Candidates should have supervisory experience and an O-Level qualification, demonstrating proactivity and attention to detail.

Qualifications

• At least 2 years of supervisory experience in Hotel/Serviced Residence Housekeeping.
• Proactive, meticulous, and able to perform strenuous activities and handle heavy loads.

Responsibilities

• Direct, guide, and oversee Room Attendants to maintain cleanliness.
• Inspect apartments at various stages to ensure quality standards.
• Manage the assigned floor and ensure readiness of vacant apartments.

Skills

Supervisory skills

Attention to detail

Time management

Education

O-Level or equivalent

Job description

Responsibilities

• Direct, guide, and oversee Room Attendants to maintain the highest standard of cleanliness and tidiness in all assigned apartments and floor corridors for the safety and comfort of guests.
• Inspect apartments at various stages to ensure maintenance of quality and standards.
• Manage the assigned floor and ensure vacant apartments are consistently in an 'arrival-ready' state.
• Identify apartments for the CARE Program, ensuring they meet the refurnished standard, organizing deep cleaning, and providing timely feedback to Front Office and Engineering if necessary.
• Set up show flats and ensure their top condition.
• Prepare one standby apartment in each category for emergency room moves or temporary stays.
• Plan work schedules for Houseman.
• Assign and follow up on special cleaning requirements with Houseman to ensure standards and requirements are met.
• Follow up on periodic cleaning for long-stay guests and action any maintenance requests or deep cleaning in line with standard operating procedures.
• Log work orders for Engineering promptly and follow up on outstanding orders to ensure satisfactory completion of repair/maintenance before the next arrival.
• Maintain knowledge of the property and provide information to staff and guests when required.
• Organize work efficiently and manage peak hour rush with compsure.
• Provide support and cooperation to Front Office, Engineering, and Laundry.
• 'Meet and Greet' guests to build relationships and provide personalized services, gathering feedback of their stay.
• Notify Housekeeper immediately in case of property damage or theft, by guests or staff.
• Handover lost and found items to Housekeeping and log them promptly.
• Conduct random checks for linen stocks, cleaning tools, and supplies in the floor pantry to ensure proper storage and usage.
• Ensure all fire staircases, service areas, and fire exits are free of obstruction objects. Inform the Housekeeper or the relevant department head and attempt to remove any obstructions before a hazard occurs.
• Assist in monthly stock-take exercises and provide support when needed.
• Ensure daily updates on apartment status are communicated to Front Office via the discrepancy report.
• Ensure fair distribution of workload among Room Attendants and prioritize cleaning requests.
• Calculate overtime claims in a timely manner for onward processing via the HR system and conduct proper check and balance before submission.
• Keep the Housekeeper informed of staff performance and conduct verbal or written counselling jointly with the Housekeeper to correct and align performance.
• Ensure VIP/trial/complimentary apartments are properly inspected and released on time to management for further inspection where necessary.
• Inspect apartments, corridors, service areas, lift landings, storerooms, floor pantries, bin chutes, and backstairs regularly to ensure compliance with quality and standards, cleanliness, and tidiness.
• Report any suspicious persons lingering on the floor according to procedures.

Requirements

• O-Level or equivalent
• At least 2 years of supervisory experience in Hotel/Serviced Residence Housekeeping
• Proactive, meticulous and able to perform strenuous activities and handle heavy load