Assistant Housekeeping Manager - Holiday Inn Express Singapore Clarke Quay

InterContinental Hotels Group; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

A leading hotel group is seeking an Assistant Housekeeping Manager for their property in Singapore. This role involves overseeing housekeeping operations, ensuring cleanliness and guest satisfaction across all hotel areas, and managing a team of staff. Ideal candidates will have supervisory experience and a strong commitment to service excellence.

Qualifications

• 2 years' related experience including some supervisory training.
• Proficient in written and spoken English.
• Positive attitude and willingness to learn.

Responsibilities

• Manage and supervise housekeeping and laundry operations.
• Conduct audits and inspections of facilities and guest areas.
• Train and mentor staff to ensure high cleaning standards.

Skills

Leadership

Communication

Teamwork

Customer service

Job description

Assistant Housekeeping Manager - Holiday Inn Express Singapore Clarke Quay

Hotel: Singapore Clarke Quay (SINCQ), 2 Magazine Road, 059573

Manage and supervise the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel or company business objectives. Accountable for safety, service and execution of the consistent Holiday Inn Express guest experience.

• Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increasing productivity.
• Maintain proper inventory levels, managing cost per room for supplies and labour (example: bed & bath linen reuse and laundry operation).
• Inspect VIP rooms and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction.
• Ensure monthly room IHG Way of Clean audits are conducted and housekeeping employees are achieving set targets.
• Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
• Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• Promote teamwork and quality service through daily communication and coordination with other department heads.
• May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.
• Ensure staff in housekeeping annual leave and public holiday leave are cleared as per schedule.
• Respond to guest complaints, special requests andensurecorrective action is taken to achieve completeguestsatisfaction.
• Maintain procedures for security of lost and found items.
• Close liaison with Engineering department on Preventive Maintenance Management (PPM program daily).
• To carry out monthly checklist for guest room condition and status in terms of furnishing and fittings.
• Prepare daily room allocation report for room attendants.
• Manage daily, monthly & quarterly cleaning checklist.
• Perform other duties as assigned. May also serve asmanager on duty.

What we need from you

Leading the Housekeeping team in Singapore’s leading select service hotel. Responsible for the cleanliness and upkeep of the hotel (442 guest rooms), Great Room dining space, Rooftop swimming pool and fitness facilities and onsite DIY laundry.

• 2 years' related experience including some supervisory training
• A positive and keen to learn attitude
• Must be proficient in written and spoken English and with good communication skills

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.