Assistant Housekeeping Manager

Studio M Hotel Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hotel in Singapore is seeking a Housekeeping Supervisor to manage room attendants and uphold high cleanliness standards. The role includes supervising staff, handling guest complaints, conducting inspections, and coordinating training for teams. Ideal candidates will have strong leadership skills and attention to detail.

Qualifications

• Experience in housekeeping management or supervision is preferred.
• Ability to manage teams effectively and ensure high cleanliness standards.
• Strong problem-solving skills and communication abilities.

Responsibilities

• Supervise Room Attendants and ensure guest rooms are maintained.
• Conduct inspections of rooms and public areas for cleanliness.
• Manage guest requests and team training.

Skills

Leadership

Attention to Detail

Customer Service

Job description

The role reports to the Executive Housekeeper and you are responsible for the following;

• Supervise the activities of the Room Attendants to ensure that the guest rooms corridors & service areas are well maintained
• Co-ordinate with Front Office and update room discrepancy lists
• Supervise a team of contract cleaning workers for rooms and public area
• Conduct daily inspection of rooms and public area to ensure cleanliness is consistent with the brand standard
• Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.
• Advises manager & admitting personnel of rooms ready for occupancy.
• Conduct inventory checks for operating equipment and linens
• Conduct regular training for staff
• Handle guest request and complaints and take service recovery measures if required
• Co-ordinate with vendors eg: Laundry services and other outsource service
• Make recommendations to improve service and ensure more efficient operation
• To carry out any other duties and responsibilities as assigned