Assistant Housekeeper (Public Area / Rooms)

THE FULLERTON HOTEL; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A luxury hotel in Singapore is seeking a Housekeeping Supervisor to oversee guestroom readiness and manage housekeeping staff. Responsibilities include allocating daily work, conducting briefings, and ensuring cleanliness standards are met. The ideal candidate has supervisory experience in hotel housekeeping and strong communication skills. The position offers professional growth opportunities in a prestigious hospitality environment.

Qualifications

• Completion of GCE ‘N’ or GCE ‘O’; or one to two years related experience and/or training.
• Excellent communication and organizational skills required.
• Previous supervisory experience, preferably in Hotel Rooms Division.

Responsibilities

• Read log entries for guestrooms at the start of the shift.
• Allocate daily work and special assignments to staff.
• Conduct briefings with room attendants to ensure execution of requests.

Skills

Excellent communication skills

Strong organizational skills

Supervisory experience

Computer literacy

Knowledge of Housekeeping operations

Ability to manage challenging situations

Education

GCE 'N' or GCE 'O' completion

Equivalent education or experience

Job description

Job Responsibilities

• To read the log entries for guestrooms at the start of the shift.
• To allocate daily work and any special assignment to the staff.
• To attend daily briefings and take note of VIP arrivals and the special attention items for the guests.
• To conduct briefings with the room attendants and ensure they execute the special requests.
• To check vacant, clean rooms on the report and report any discrepancies both to housekeeping for assignment and to the hotel duty manager for investigation.
• To check regularly the progress of each assignment and to assist when necessary to ensure rooms are ready prior to the arrival of the guest.
• To ensure that own work and the work of the room attendants supervised, are completed at the end of the shift.
• To organize and assign daily crash programs to ensure the periodic work is carried out to maintain the hotel standard of cleanliness.
• To check on machine and equipment used by the room attendant are in good working order.
• To send faulty machine and equipment for repair and ensure timely return to reduce down time.
• To check the cleanliness and maintenance of the following:
• Vacant rooms according to reception's report and to check/report of the variance.
• Occupied and c/o rooms are cleaned on time and within standard required.
• All suites and VIP rooms on floor assignment.
• All corridors, stores, pantries, exit doors and cleaning equipment, trolley and etc.
• To ensure that all out-of-order rooms are released as soon as it is ready to Front Office.
• To report all maintenance defects hotel procedures and follow through to rectification.
• To report immediately missing and damaged items in the rooms to the Assistant Executive or Executive Housekeeper.
• To report to Housekeeping and the hotel Duty Manager all Sleep Out and Do Not Disturb Rooms as per hotel procedure.
• To ensure sufficient linen and guest supplies for room attendant use on his/her assigned floors.
• To ensure grooming of self and room attendants according to hotel standards.
• To ensure self and room attendants comply the department and hotel rules and regulations.
• To conduct training and retraining for housekeeping attendants as required.
• To comply with the hotel Lost and Found procedures.
• To conduct inventories for guest supplies, equipment, machines and linens as assigned.
• To ensure that all messages from other shifts are noted down and messages for other shifts are conveyed in the log book.
• To ensure that:
• All stores and pantry stations are locked before the end of each shift.
• Fire exit stairs are free of obstacles.
• All work for the shifts is completed and messages followed
• All equipment and supplies are stored and locked securely and housekeeping attendant before the end of the shift tidies the areas.
• To perform any other duties other than these above which are requested by the hotel management/direct supervisor.

Job Requirements

• Completion of GCE ‘N’ or GCE ‘O’; or one to two years related experience and/or training; or equivalent combination of education and experience
• Excellent communication and organizational skills; reading, writing, and oral proficiency in the English language
• Previous supervisory experience, preferably in Hotel Rooms Division
• Excellent organizational skills
• Computer literacy very helpful
• Knowledge of the Housekeeping operation
• Excellent human relations skills; able to deal positively with challenging situations