Assistant Housekeeper

RAFFLES SENTOSA SINGAPORE; Singapore; On-site; SGD 25,000 - 35,000; Full time

Job summary

A prestigious hotel seeks an Assistant Housekeeper to uphold cleanliness and service standards across villas and public areas. This role involves overseeing cleaning tasks, managing guest requests, and coordinating maintenance. Ideal candidates have supervisory hospitality experience and must be physically fit for an active work environment. A positive service mindset is essential.

Qualifications

• At least 2 years of supervisory experience in hospitality.
• Physically fit for constant movement and lifting.
• Ability to work independently and proactively.

Responsibilities

• Conduct briefings with room attendants and ensure special requests are executed.
• Perform room and public area checks to ensure cleanliness standards.
• Manage lost and found procedures and assist in room cleaning.
• Coordinate with external providers for linen and guest laundry.

Skills

Strong human relations

Excellent communication

Time management

Planning

Positive service attitude

Education

GCE ‘O’ level, Certificate or Diploma in Hospitality or Tourism

Job description

JOB SUMMARY

Reporting to the Assistant Executive Housekeeper, the Assistant Housekeeper will assist in ensuring that the cleaning of villas and public areas meets high standards to ensure guest comfort and convenience, creating a seamless and memorable stay experience.

What you will be DOING:

1. Attend daily briefings and note all arrivals and special guest requests.
2. Conduct briefings with room attendants and ensure they execute special requests.
3. Perform room and public area checks, ensuring tasks are completed timely and properly.
4. Assist in organizing and coordinating preventive room maintenance with the maintenance team.
5. Assign daily tasks to ensure periodic work maintains high cleanliness standards.
6. Check and report on the cleanliness and maintenance of:

• Vacant rooms as per reception reports and report variances.
• Occupied and check-out rooms are cleaned on time and to standards.
• Public area toilets, poolside furniture, and drainage.

Report missing, damaged items, or maintenance defects immediately.

Ensure all equipment and tools are in good working order, arranging repairs if needed.

Follow up on reported maintenance defects for rectification.

Manage lost and found procedures.

Conduct inventories of guest supplies, equipment, and linens; raise purchase orders for replenishments.

At each shift's end, ensure all stores and stations are secure and tidy, equipment stored properly, fire exits clear, and shift tasks completed.

Attend to guest requests promptly and escalate to Hotel Services Manager if needed.

Assist in room cleaning during high operational periods.

Coordinate linen, uniform, and guest laundry with external providers.

Ensure timely submission of linens and stock inventories monthly.

Adhere to brand standards and LQA requirements.

Follow safety and security policies; report incidents immediately.

Participate actively in CSR and sustainability initiatives.

Perform other duties as assigned.

Your experience and skills include:

• GCE ‘O’ level, Certificate or Diploma in Hospitality or Tourism, or equivalent.
• At least 2 years of supervisory experience in hospitality.
• Physically fit to handle constant movement and lifting.
• Positive service attitude and mindset.
• Strong human relations and influencing skills.
• Excellent communication, planning, and coordination skills.
• Ability to work independently and proactively.
• Good time management skills.
• Flexible with working hours, including weekends and public holidays.