Assistant Guest Services Manager - Concierge

Mandarin Oriental Hotel Group; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

Mandarin Oriental, Singapore seeks an Assistant Guest Services Manager - Concierge to lead the concierge team in delivering legendary guest experiences. The role involves managing guest services, ensuring high standards, and upholding the hotel's mission and objectives. Ideal candidates will have a degree in Hospitality and at least two years of experience in a luxury hotel environment.

Benefits

Complimentary nights and attractive rates on rooms worldwide

Health benefits and wellness programs

Various retirement plans based on service length

Qualifications

• Minimum 2 years of experience in a 5-star hotel environment.
• At least 2 years of Concierge experience in a luxury hotel.

Responsibilities

• Ensure efficiency of guest services and handle queries promptly.
• Maintain operation standards and initiate new procedures.
• Manage departmental requisitions and plan duty roster.

Skills

Guest Services Efficiency

Complaint Handling

Team Management

MS Office

GoConcierge

Hotsos

Education

Bachelor Degree or Higher National Diploma in Hospitality, Hotel, or Business Management

Job description

ASSISTANT GUEST SERVICES MANAGER - CONCIERGE

Mandarin Oriental, Singapore is looking for an Assistant Guest Services Manager - Concierge to join our concierge team.

Are you a master of your craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is an award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations worldwide, with a strong development pipeline. Recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage and represents the very cutting-edge of luxury experiences.

Mandarin Oriental, Singapore, is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.

About the job

Based at Mandarin Oriental, Singapore, within the Concierge Department, the AGSM – Concierge is responsible for the effective and efficient operation of Concierge services, including Porter and Transportation, in accordance with the objectives, performance, and quality standards established by the hotel. The AGSM – Concierge reports to the Chef Concierge.

As Assistant Guest Services Manager - Concierge, you will be responsible for the following duties:

• Ensure that Legendary Quality Experience, policies, mission, vision, and objectives are followed.
• Responsible for the efficiency of guest services.
• Handle guest queries and complaints related to Rooms promptly and efficiently, informing the Hotel Duty Manager when necessary.
• Establish and maintain operation standards. Initiate new procedures to increase efficiency, productivity, and guest satisfaction.
• Maintain a high standard of personal hygiene, behavior, and grooming standards for all colleagues.
• Uphold LQE and CQE standards.
• Manage departmental requisitions.
• Plan and administer the duty roster weekly, ensuring casual costs stay within budget.
• Knowledge of hotel’s emergency procedures or Business Continuity Plan (BCP).
• Know the names and designations of key personnel within MOHG.

Qualifications and experience we expect from you:

• Bachelor Degree or Higher National Diploma in Hospitality, Hotel, or Business Management is advantageous.
• Minimum 2 years of experience in a 5-star hotel environment.
• At least 2 years of Concierge experience in a luxury hotel.
• Strong command of MS Office, GoConcierge, and Hotsos.

Our commitment to you

• Learning & Development: We craft unique programs to support your growth at every stage of your career.
• MOstay: Enjoy complimentary nights and attractive rates on rooms worldwide, as part of our #MOfamily.
• Health & Colleague Wellness: We offer health benefits and wellness programs to support your wellbeing.
• Retirement Plans: We provide various retirement plans based on your service length and role.

We’re Fans. Are you?