Assistant Front Office Manager/ Front Office Manager

Borr Drilling; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in the hospitality industry is seeking a Front Office Manager to oversee operations at their Singapore location. The role involves managing guest services, staff performance, and departmental budgets, ensuring high customer satisfaction levels. Candidates must have strong leadership capabilities, customer service skills, and a minimum of three years' experience in a similar role.

Qualifications

• At least 3 years of experience in a similar position or equivalent in the hotel industry.
• Good leadership skills.
• Excellent customer service and interpersonal skills.

Responsibilities

• Oversee day-to-day operations of the front office, including Reception and Concierge.
• Manage staff performance and engagement for productivity.
• Analyze Front Office reports for data accuracy.

Skills

Leadership

Customer Service

Interpersonal Skills

Ability to work in a fast-paced environment

Job description

Reporting to the Area General Manager, the incumbent oversees the day-to-day operations of the front office, including Reception, Night Audit, and Concierge services. The role ensures that hotel guests receive a high level of customer service.

Job Descriptions

• Collaborate with the Area General Manager and staff to achieve maximum occupancy, profitability, staff advancement, and customer satisfaction.
• Maintain department costs within budgeted parameters.
• Review the nightly audit checklist and banking reports daily, following up on significant variances and disputes.
• Ensure effective control, planning, organizing, directing, and controlling all aspects of the Front Office Department (guest registration, telephone services, and concierge).
• Manage staff-related issues, including performance management, counseling, employee engagement, staff welfare, and HR matters.
• Evaluate training and development efforts for Front Office personnel and monitor results to increase productivity and performance.
• Monitor room sales, manage overbooking situations, and develop plans to increase occupancy and average room rate through walk-ins and upselling at the front desk.
• Ensure credit limits are maintained and all credit card transactions are authorized.
• Conduct staff briefings before and after each shift.
• Review and analyze all Front Office reports to ensure data accuracy and proper hotel positioning.
• Report and investigate departmental accidents, implementing corrective actions to prevent recurrence.
• Ensure new employees are inducted and provided with necessary training manuals and resources.
• Handle guest queries and feedback effectively.

Job Requirements

• Good leadership skills
• Excellent customer service and interpersonal skills
• Ability to work in a fast-paced environment
• At least 3 years of experience in a similar position or equivalent in the hotel industry