Assistant Front Office Manager

MURRAY PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A luxury boutique hotel group in Singapore is seeking a dedicated Front Office professional. The ideal candidate will oversee guest check-ins, assist with inquiries, and manage front office operations. With comprehensive training, competitive benefits, and an emphasis on a positive experience, this role is perfect for those looking to advance their careers in hospitality.

Benefits

Comprehensive health insurance

2-night yearly staycation

20% discount on food & beverages

Access to Global Learning + Development tool

Qualifications

• Minimum of 2 years relevant work experience.
• Proficiency in English; additional languages preferred.
• Preferably a Junior Executive in Hotel Management/Tourism Services.

Responsibilities

• Processing guest check-ins and room assignments.
• Managing the Front Office Team alongside the Front Office Manager.
• Answering inquiries about hotel services and attractions.

Skills

Diligent

Trustworthy

Articulate

Education

Professional Certificate or NITEC

Tools

Opera

Marriott

Job description

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

• Duxton Reserve Singapore, Autograph Collection
• Maxwell Reserve Singapore, Autograph Collection
• The Vagabond Club, a Tribute Portfolio Hotel
• The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

• Yellow Pot, Anouska's (Duxton Reserve)
• Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)
• The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)
• GupShup (The Serangoon House)

Garcha Group Benefits:

• As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide.
• Access to the “Global Learning + Development” tool for personalized learning experiences to support your Marriott career growth.
• Comprehensive health insurance plan with Raffles Insurance, with options to upgrade at subsidized rates.
• 2-night yearly staycation with all meals and beverages (including alcohol) in any of the four Garcha Group hotels in Singapore.
• 20% discount on food & beverage at Garcha Group restaurants and bars, and all Marriott hotels.

Job Description & Responsibilities:

• Processing guest check-ins and room assignments, following hotel rate structures, discounts, and upsell strategies, accommodating special requests when possible.
• Providing assistance with luggage, safety deposit boxes, additional keys, transportation, etc.
• Collecting payments in accordance with cash handling, credit card processing, and accounting policies.
• Answering inquiries about hotel services, events, directions, attractions, etc.
• Pre-registering, blocking reservations, and managing same-day and future reservations, including cancellations as per policies.
• Performing night audits and preparing necessary reports.
• Handling loyalty program inquiries, including management of “Bonvoy” memberships at various tiers.
• Maintaining punctuality, proper grooming, and uniform standards.
• Remaining professional with a positive attitude when communicating with guests and colleagues.
• Managing the Front Office team alongside the Front Office Manager, including rostering, appraisals, and disciplinary actions.
• Performing any additional duties as assigned by management.

Other Requirements:

• Candidate must possess at least a Professional Certificate or NITEC in any field.
• Proficiency in English; proficiency in an additional language is preferred.
• Minimum of 2 years of relevant work experience.
• Skills required include familiarity with Opera, Marriott systems, hotel operations, and qualities such as diligence, trustworthiness, and articulation.
• Preferably a Junior Executive with specialization in Hotel Management or Tourism Services or equivalent.